Chanel Customer Service and Continuous Improvement Intern

Paris

Friday, December 27, 2024

Chanel is a prestigious luxury fashion brand known for its timeless elegance and innovative designs. With a strong heritage in haute couture, Chanel continues to set the standard in fashion, accessories, and jewelry, offering exceptional quality and craftsmanship.

1. Actively contribute to the planning, coordination, and execution of projects aimed at improving customer service processes.
2. Analyze existing needs and issues.
3. Develop solutions and action plans.
4. Implement necessary changes.
5. Evaluate results and propose adjustments if necessary.
6. Share activity indicators of the central jewelry customer service and establish KPIs for continuous service improvement.
7. Manage the physical and digital reception and dispatch of packages to and from boutiques, markets, internal clients, and partner workshops.
8. Interface with boutiques, markets, and internal clients for repair case follow-up, including managing emergencies and ensuring customer commitments are met.
9. Manage orders for jewelry components according to internal needs of the workshop and regional branches.
10. Supervise partner workshops' activities, including cost estimation, deadline adherence, and emergency management.
11. Issue and track customer quotes in the management tool.

1. Currently pursuing a Bac+4/5 in Engineering School or equivalent.
2. Ideally, a first successful experience in Lean management and continuous improvement.

1. Recognized for rigor, organizational skills, ability to manage multiple subjects simultaneously, excellent interpersonal skills, and service orientation.
2. Excellent command of English.
3. Proficiency in IT tools such as PowerPoint, Excel (including pivot tables, VLOOKUP functions), and proven skills in Power BI.
4. Basic knowledge of VBA for task automation is an additional asset.

Ideally, a first successful experience in Lean management and continuous improvement.

Currently pursuing a Bac+4/5 in Engineering School or equivalent.

Chanel values diversity in all its forms, recognizing the uniqueness of each individual as a source of team richness.

Located in Paris, Vendôme, Chanel offers a dynamic and inclusive work environment that values diversity and encourages continuous improvement.