Chanel Customer Service and Continuous Improvement Intern

Paris • France

Friday, December 27, 2024

Chanel, a prestigious name in luxury fashion, is renowned for its timeless elegance and innovative designs. As part of a global conglomerate, Chanel offers unparalleled opportunities for professional growth and development. The brand is committed to excellence and innovation, ensuring a dynamic and rewarding work environment.

1. Actively contribute to the planning, coordination, and execution of projects aimed at enhancing customer service processes.
2. Analyze existing needs and challenges to develop actionable solutions and plans.
3. Implement necessary changes and evaluate outcomes, proposing adjustments when required.
4. Ensure the dissemination of activity indicators for the central jewelry after-sales service and establish KPIs for continuous service improvement.
5. Manage the physical and digital reception and dispatch of packages to and from boutiques, markets, internal clients, and partner workshops.
6. Serve as the liaison with boutiques, markets, and internal clients for repair case follow-ups, including handling emergencies, meeting client commitments, and responding to inquiries via email and phone.
7. Oversee orders for jewelry components based on internal needs of the workshop and regional branches.
8. Supervise partner workshop activities, including intervention costing, deadline adherence, and emergency management.
9. Issue and track client quotes using the management tool.

1. Currently pursuing a Master's degree in Engineering or equivalent, with ideally a first successful experience in Lean management and continuous improvement.

1. Recognized for rigor, organizational skills, ability to manage multiple tasks simultaneously, excellent interpersonal skills, and service orientation.
2. Proficiency in English and essential IT tools such as PowerPoint, Excel (including pivot tables and VLOOKUP functions), and proven competence in Power BI.
3. Basic knowledge of VBA for task automation is an additional asset.

Ideal candidates will have a foundational experience in Lean management and continuous improvement processes.

Pursuing a Master's degree in Engineering or equivalent.

Interns will gain invaluable experience in a leading luxury brand, with opportunities for professional growth and development within the company.

Chanel values diversity in all its forms, fostering a rich and inclusive environment where the uniqueness of each individual contributes to the strength of the team. The company promotes a culture of excellence, innovation, and continuous learning.