Chanel Customer Service and Continuous Improvement Assistant Intern

Paris • France

Monday, March 17, 2025

Chanel, a prestigious name in luxury fashion and a part of the global luxury conglomerate, is renowned for its timeless elegance and innovative spirit. As an employer, Chanel offers a dynamic and inclusive environment that values diversity and fosters professional growth. The brand is committed to excellence and innovation, ensuring that each team member contributes to its legacy of luxury and sophistication.

1. Actively contribute to the planning, coordination, and execution of projects aimed at enhancing customer service processes.
2. Analyze existing needs and challenges to develop solutions and action plans.
3. Implement necessary changes and evaluate results, proposing adjustments as needed.
4. Ensure the dissemination of key performance indicators (KPIs) for continuous service improvement.
5. Manage the physical and digital reception and dispatch of packages to and from boutiques, markets, internal clients, and partner workshops.
6. Serve as the liaison with boutiques, markets, and internal clients for repair case follow-ups, including managing emergencies and ensuring customer commitments are met.
7. Oversee the ordering of jewelry components according to internal and regional needs.
8. Supervise partner workshop activities, including intervention cost estimation, deadline adherence, and emergency management.
9. Issue and track customer quotes using the management tool.

1. Currently pursuing a Bachelor's or Master's degree in Engineering or equivalent, ideally with initial experience in Lean management and continuous improvement.

1. Exceptional organizational skills and the ability to manage multiple tasks simultaneously.
2. Strong interpersonal skills and a customer service-oriented mindset.
3. Proficiency in English and essential IT tools such as PowerPoint and Excel, including pivot tables and VLOOKUP functions.
4. Proven competence in Power BI and basic knowledge of VBA for task automation.

Ideally, candidates should have initial experience in Lean management and continuous improvement processes.

Currently pursuing a Bachelor's or Master's degree in Engineering or equivalent.

Chanel offers a dynamic and inclusive work environment that values diversity and fosters professional growth.

Chanel prides itself on fostering a culture of innovation, diversity, and excellence. The company encourages the unique contributions of each team member, creating a rich and collaborative workplace.