Chanel Customer Relations Assistant Intern

Paris France

Monday, January 20, 2025

Chanel, a beacon of luxury and elegance, is a distinguished member of the global fashion conglomerate. Renowned for its timeless style and innovative spirit, Chanel offers an unparalleled working environment where creativity and excellence are at the forefront. As part of a prestigious heritage, employees are encouraged to contribute to the brand's legacy while enjoying opportunities for personal and professional growth.

1. Coordinate between the Client Care center managed by an external provider and Chanel teams, including after-sales service, boutiques, retail teams, and product operations, to deliver precise information and impeccable service to clients.
2. Monitor and update ongoing client cases using Salesforce, the tool employed by Client Care advisors.
3. Update procedures to ensure constant optimization and personalization of client relations.
4. Contribute to the continuous improvement of case handling quality by upholding Chanel's established processes.
5. Develop and construct a digital community dedicated to various activities, focusing on process digitalization and communication facilitation.
6. Coordinate client requests with other regions, primarily Asia and the US, to provide a worldwide service of excellence.
7. Participate in a global reflection on service and process improvement.

1. Soon-to-be graduate from a Business School or University with a focus on Customer Service and Luxury.
2. Demonstrated rigor, reactivity, and efficiency.
3. Recognized ability to communicate with diverse stakeholders.
4. Constant focus on optimization and a pragmatic outlook.

1. Proficiency in office tools such as PowerPoint and Excel.
2. Aptitude for digital tools.
3. Fluency in French and English, both spoken and written.

No prior experience required, but a keen interest in customer service and luxury is essential.

Currently pursuing or recently completed a degree from a Business School or University.

Interns will gain invaluable experience in a leading luxury brand, with opportunities for personal development and professional networking.

Chanel is committed to fostering an inclusive culture that promotes personal growth and collective performance. The uniqueness of each individual is valued, enhancing the diversity, complementarity, and effectiveness of the teams. Chanel encourages applications from all backgrounds, emphasizing the importance of experience and potential contributions to the Maison.