Chanel Customer Marketing Assistant

Cannes • France

Tuesday, April 8, 2025

Chanel, a beacon of luxury and innovation, is renowned for its timeless elegance and pioneering spirit. As part of a global conglomerate with a presence in over 110 countries, Chanel operates across three main divisions: Fashion, Fragrance & Beauty, and Watches & Fine Jewelry. This decentralized multinational structure provides a wealth of opportunities for personal and professional growth, fostering an environment where creativity and tradition coexist harmoniously.

1. Assist in organizing and executing customer events, including vendor follow-ups, guest list management, and invitation dispatch.
2. Gather qualitative feedback from clients through vendor interactions.
3. Monitor cultural events for potential engagement opportunities.
4. Support the customer loyalty program by managing vendor follow-ups, integrating new clients, and tracking monthly performance indicators.
5. Conduct client analysis, including top client segmentation and product line insights.
6. Maintain and update client databases, such as tracking birthdays.
7. Manage and oversee client gift orders and stock.
8. Develop and implement new initiatives to enhance the customer experience both in-store and through digital tools.
9. Support sales and hospitality teams with brief preparation and marketing activity updates.
10. Conduct competitive analysis on customer experience strategies.

1. Currently enrolled in a business school or university program.
2. Previous experience in Retail or Marketing/CRM.

1. Strong analytical skills.
2. Dynamic and meticulous work ethic.
3. Ability to work independently and adapt to various tasks.
4. Excellent presentation and communication skills.
5. Fluency in English and proficiency in IT tools.

A first experience in Retail or Marketing/CRM is required.

Currently enrolled in a business school or university program.

The position offers a comprehensive integration program, including training on the history and products of Chanel. Employees will deepen their Retail knowledge and enhance communication skills by engaging with various European services. Participation in events will provide networking opportunities within the Young Talent Community.

Chanel values diversity in all its forms, fostering a workplace where the unique contributions of each individual enhance the collective strength of the team. The company encourages a culture of innovation and excellence, rooted in its rich heritage and commitment to modernity.