Chanel Customer Experience Specialist

Copenhagen • Denmark

Thursday, February 5, 2026

Chanel, a paragon of luxury and sophistication, operates under the illustrious umbrella of its independent brand, renowned globally for its commitment to excellence, creativity, and modernity. As a leader in the luxury goods sector, Chanel encompasses three primary business divisions: Fashion, Watches and Fine Jewellery, and Fragrance and Beauty. The company is dedicated to fostering an environment that values individual talents and unique perspectives, inspired by its founder, Gabrielle Chanel, who was known for her boundary-pushing ethos.

1. Establish and enhance sell-out and customer experience strategies.
2. Support sales in wholesale points of sale (POS) and e-commerce.
3. Develop and implement training activities for Wholesale Beauty Advisors, ensuring the effective use of Chanel Academy.
4. Assist the training team in organizing local and online training sessions.
5. Communicate product knowledge and sales techniques effectively.
6. Support trade marketing activation initiatives.
7. Coordinate distribution network changes, including the opening and closing of sales locations.
8. Ensure business results are achieved through key performance indicators (KPI).
9. Conduct store checks for merchandising, inventory, point-of-sale materials, and brand image compliance.
10. Ensure adherence to planograms and top 85 standards.
11. Manage inventory control in collaboration with the sales team.
12. Support POS in return processes and manage evaluation grids.
13. Act as a Chanel ambassador, ensuring wholesale POS environments meet Chanel standards and taking initiative to address deviations.
14. Share extensive knowledge of Chanel's heritage, modernity, and expertise with customers and colleagues.
15. Implement training and remain curious about the beauty universe, proactively engaging in personal learning.
16. Respect uniform guidelines and Chanel's policies.
17. Understand business challenges and maintain discretion in all aspects of Chanel's operations.

1. Ambitious and goal-oriented with a strong sense of responsibility for growth opportunities.
2. Service-minded with a passion for retail environments.
3. Positive attitude, reliability, and high integrity and ethics.
4. Proactive in sharing best practices and enhancing collective knowledge.
5. Self-driven and independent.
6. Passion for customer experiences, luxury, and beauty.
7. Strong interpersonal skills with the ability to create emotional connections.

1. Documented sales achievements and performance orientation.
2. Technological savvy and familiarity with digital trends.
3. Proficiency in Excel.
4. Experience in wholesale and/or retail environments.
5. Strong written and verbal communication skills.
6. Fluency in Danish and English.
7. Possession of a valid driver's license and access to a vehicle.

Proven track record in sales with a focus on performance and results.

Chanel offers an inspiring and ambitious work environment where courage and vision are central values. Employees are encouraged to explore and understand the brand, business, and their own motivations.

Chanel cultivates a work environment that values creativity, individual talents, and unique perspectives, inspired by the visionary spirit of its founder, Gabrielle Chanel. The company is committed to fostering engagement and optimal performance by embracing diversity and encouraging employees to push boundaries.