Chanel Customer Experience Management Coordinator

Seoul • South Korea

Tuesday, March 18, 2025

Chanel, a prestigious name in the luxury fashion industry, is renowned for its timeless elegance and innovative designs. As part of the global luxury conglomerate, Chanel offers a dynamic and sophisticated work environment, fostering creativity and excellence in all its endeavors.

1. Manage the membership program for Chanel's cosmetics division, including the coordination and distribution of membership gifts throughout the year.
2. Oversee the year-end gift distribution and subsequent follow-up activities.
3. Handle inquiries and requests related to membership from stores, customers, and the Customer Care Center.
4. Administer the La Collection program, a subset of the membership program, by updating gift inventory and redemption status on the site.
5. Compile gift application details and manage the dispatch of requested gifts.
6. Support various operational tasks related to membership and customer experience.

1. Proficiency in managing membership programs and customer experience operations.
2. Ability to handle multiple tasks and prioritize effectively.

1. Strong organizational and coordination skills.
2. Excellent communication abilities, both written and verbal.
3. Proficiency in using membership management systems and tools.

Previous experience in customer experience management or a related field is required.

Comprehensive benefits package including health insurance, employee discounts, and opportunities for professional development.

Chanel's workplace culture is characterized by a commitment to excellence and innovation, encouraging employees to push the boundaries of creativity while maintaining the brand's legacy of luxury and sophistication.