Chanel Customer Care Associate

Seoul

Friday, January 3, 2025

Chanel is a leading luxury fashion brand known for its timeless elegance and innovative designs. The company offers a wide range of products, including fashion, watches, jewelry, and beauty items, and is committed to providing exceptional customer service.

1. Respond to customer inquiries and handle complaints via phone and email regarding products, after-sales service, and exchanges.
2. Prepare reports necessary to ensure excellent customer service.
3. Facilitate communication between the call center and stores to verify and convey accurate information.
4. Identify and report accurate case studies to improve service quality.
5. Handle customer claims and communicate with relevant departments.

1. Possess a sincere and proactive customer service mindset.
2. Exhibit excellent empathy and communication skills as a team player.
3. Preferably a graduate in consumer-related studies or holder of a counseling-related certification.
4. Proficient in computer usage for work purposes.
5. Basic English communication skills, with preference for business-level English proficiency.

1. Customer service
2. Communication
3. Empathy
4. Teamwork
5. Computer proficiency
6. English communication

Experience in customer service roles is preferred, especially in luxury or retail sectors.

Preferably a graduate in consumer-related studies or holder of a counseling-related certification.

The position offers a full-time employment opportunity with shift work options in the Fashion, Watches, and Jewelry division.

The role is based in Seoul, where Chanel fosters a culture of excellence and dedication to providing superior customer experiences. The workplace encourages proactive and empathetic communication with customers.