Chanel Customer Care Associate

Seoul • South Korea

Friday, January 3, 2025

Chanel, a paragon of luxury and elegance, is renowned for its timeless fashion, exquisite watches, and jewelry collections, as well as its prestigious beauty products. As part of a global conglomerate, Chanel offers an unparalleled work environment that fosters creativity, innovation, and excellence. The brand is committed to delivering exceptional service and upholding its esteemed reputation worldwide.

1. Respond to customer inquiries regarding products, after-sales service, and exchanges via phone and email.
2. Handle customer complaints with professionalism and efficiency.
3. Prepare reports necessary to ensure superior customer service.
4. Facilitate communication between call centers and retail stores to verify and convey accurate information.
5. Identify and report cases to enhance service quality.
6. Manage customer claims and coordinate with relevant departments.

1. Possession of a sincere and proactive customer service mindset.
2. Exceptional empathy and communication skills as a team player.
3. Preferred background in consumer-related studies or possession of counseling certifications.
4. Proficiency in computer applications for job-related tasks.
5. Basic English communication skills, with preference for business-level proficiency.

1. Strong customer service orientation.
2. Excellent communication and interpersonal skills.
3. Ability to work collaboratively in a team environment.
4. Proficiency in computer applications.
5. Basic to advanced English language skills.

Prior experience in customer service or related fields is advantageous.

Preferred degree in consumer-related studies or relevant certifications.

Chanel offers a dynamic work environment with opportunities for professional growth and development, along with competitive benefits.

Chanel's workplace culture is defined by a commitment to excellence, creativity, and collaboration. Employees are encouraged to embody the brand's values and contribute to its legacy of luxury and innovation.