Chanel CRM Project Assistant

Paris

Wednesday, January 8, 2025

Chanel is a prestigious luxury brand renowned for its excellence and innovation, particularly in the Parfums Beauté division. The company places the customer at the heart of its strategy, focusing on engagement and loyalty through targeted and coherent communication campaigns.

1. Contribute to the development and implementation of the CRM engagement plan.
2. Coordinate and manage CRM campaigns and customer communication.
3. Collaborate closely with marketing teams, campaign managers, and local markets.
4. Respond to ad hoc requests from markets and guide them in their needs.
5. Conduct monthly benchmarks on CRM best practices and innovations.

1. Interest or understanding of the luxury sector, aligning CRM initiatives with the brand's values.

1. Data analysis skills to interpret and optimize CRM campaigns.
2. Effective communication with international teams and markets.
3. Collaborative spirit and ability to manage projects independently.
4. Creativity and innovation in proposing new ideas.
5. Strong organizational and project management skills.
6. Adaptability to dynamic work environments and managing multiple projects.

Experience in CRM, data analysis, and campaign management in a luxury environment is beneficial.

Opportunities for skill development in project management, data analysis, and relationship marketing. Participation in innovative projects and access to mentorship and training resources.

Chanel fosters an inclusive culture that encourages personal growth and collective progress. The company values diversity and the unique perspectives each individual brings, enhancing team effectiveness. The role is based in Paris, offering a prestigious and stimulating work environment.