Chanel CRM Project Assistant

Neuilly-sur-Seine • France

Wednesday, December 17, 2025

Chanel is an esteemed independent luxury fashion house renowned for its commitment to creative freedom, human potential, and positive global impact. The Perfumes and Beauty division is dedicated to unveiling the unique beauty of every woman through its exquisite range of fragrances, cosmetics, and skincare products. This ethos is deeply rooted in the legacy of Mademoiselle Chanel, who championed independence for herself and all women.

1. Assist the CRM Project Manager in implementing the global communication strategy for the Perfumes and Beauty division.
2. Participate in the management of CRM communication projects, both online and offline, on a worldwide scale.
3. Manage and share communication assets, including briefing the Artistic Direction on CRM needs such as mailings, emailings, SMS, and other formats.
4. Prepare support materials and usage recommendations for assets, and segment them for market distribution.
5. Receive and share CRM tools, verify creative assets, receive translations, and track URLs.
6. Brief external agencies for HTML creation.
7. Manage print assets, including retro-planning, regional follow-up, and validation of quantities, languages, and mock-ups.
8. Develop and monitor project schedules.
9. Share and track key performance indicator reports.
10. Coordinate with markets across Europe, Asia, the US, and the UK, maintaining daily communication with local CRM contacts.
11. Address local requests and understand market-specific communication challenges.
12. Coordinate with internal stakeholders such as Artistic Direction, International Marketing, E-business, Media, and Social Media.
13. Conduct CRM monitoring.

1. Analytical and methodical mindset.
2. Fluency in English.
3. Ability to manage multiple projects simultaneously.
4. Previous experience in CRM is appreciated.

1. Project management
2. Communication asset management
3. Coordination with international markets
4. Analytical skills
5. Fluency in English

Previous experience in CRM is appreciated but not mandatory.

The role offers a dynamic, innovative, and educational environment where creativity and human values are prioritized. A comprehensive onboarding program, including training on Chanel's history and products, is provided to facilitate integration.

Chanel fosters a dynamic and innovative workplace where creativity and human potential are prioritized. The company values diversity in all its forms, creating a rich and inclusive team environment.