Chanel CRM Project Assistant

Neuilly-sur-Seine • France

Monday, December 30, 2024

Chanel, a beacon of luxury and elegance, is renowned for its commitment to unveiling the unique beauty of every individual through its exquisite range of perfumes, makeup, and skincare products. As part of the esteemed Chanel Parfums Beauté division, employees are immersed in an environment that values creativity, innovation, and the development of unique methodologies. Chanel, a subsidiary of the global luxury conglomerate, offers a dynamic workplace where diversity and individual growth are celebrated.

1. Assist the CRM Project Manager in implementing the global communication strategy for the Parfums Beauté division.
2. Participate in the management of online and offline CRM communication projects worldwide.
3. Manage and share communication assets, including briefing the Artistic Direction on CRM needs such as mailings, emailings, SMS, and other formats.
4. Prepare materials and recommendations for asset usage and market segmentation.
5. Receive and distribute CRM tools, verify creative materials, receive translations, and track URLs.
6. Brief external agencies for HTML creation.
7. Manage and track print asset timelines, coordinate with regions, and validate quantities, languages, and mock-ups.
8. Develop and monitor project schedules and share key KPI reports.
9. Coordinate with local CRM contacts across Europe, Asia, the US, and the UK, addressing local requests and understanding market-specific communication challenges.
10. Collaborate with internal stakeholders including Artistic Direction, International Marketing, E-business, Media, and Social Media teams.
11. Conduct CRM research and analysis.

1. Fluent in English with strong analytical and methodical skills.
2. Ability to manage multiple projects simultaneously.
3. Previous experience in CRM is appreciated.

1. Analytical thinking
2. Project management
3. Communication
4. Coordination
5. Attention to detail

A preliminary experience in CRM is appreciated, though not mandatory.

Individualized support for personal development in a dynamic, innovative, and learning-focused environment. Opportunity to work alongside a diverse group of recognized experts.

Chanel fosters a dynamic and innovative environment where creativity and human values are paramount. The company places a strong emphasis on diversity and the unique contributions of each team member, ensuring a rich and inclusive workplace culture.