Chanel CRM Coordinator

Seoul • South Korea

Tuesday, June 3, 2025

Chanel stands as a paragon of luxury and elegance, renowned for its timeless fashion, exquisite fragrances, and high-end accessories. As part of the global luxury conglomerate, Chanel offers a dynamic and innovative work environment that fosters creativity and excellence. The brand is committed to maintaining its legacy while embracing modernity, providing employees with opportunities to contribute to its iconic status.

1. Review and approve customer data project testing scenarios to ensure accuracy and completeness before launch.
2. Identify and document pain points or system gaps during client data testing for resolution in the product backlog.
3. Provide support for change management and training initiatives related to the customer data improvement project.
4. Conduct testing for clienteling tools and gather enhancement suggestions to improve workflows for Fashion Advisors and Watches & Fine Jewelry teams.
5. Develop processes and follow up on data recollection status and report generation.
6. Maintain an enhancement list based on feedback and user experience pain points from Fashion Advisors and Watches & Fine Jewelry teams.
7. Support the rollout of C&M Automated Messaging, ensuring proper setup, testing, and business alignment.

1. Strong analytical and problem-solving skills
2. Excellent communication and documentation abilities
3. Proficiency in CRM systems and data management
4. Ability to work collaboratively in a team environment
5. Attention to detail and commitment to quality

Previous experience in CRM coordination or a related field within the luxury fashion industry is preferred.

Chanel offers a collaborative and inspiring work environment, opportunities for professional growth, and the chance to work with a prestigious luxury brand.

Chanel fosters a culture of innovation, creativity, and excellence. The company values diversity and inclusivity, encouraging employees to bring their unique perspectives and talents to the table. Working at Chanel means being part of a legacy of luxury and contributing to the brand's ongoing success.