Chanel CRM Coordinator

Seoul • South Korea

Tuesday, June 3, 2025

Chanel, a paragon of luxury and elegance, stands as a beacon in the fashion industry, renowned for its timeless designs and innovative spirit. As part of a global conglomerate, Chanel offers unparalleled opportunities for professional growth and development within a prestigious and dynamic environment.

1. Review and approve customer data project testing scenarios to ensure accuracy and completeness prior to launch.
2. Identify and document pain points or system gaps during client data testing for resolution in the product backlog.
3. Provide support for change management and training initiatives related to the customer data improvement project.
4. Conduct testing for clienteling tools and gather enhancement suggestions to improve workflows for Fashion Advisors (FA) and Watches & Fine Jewelry (WFJ) teams.
5. Develop processes and follow up on data recollection status and report generation.
6. Maintain an enhancement list based on feedback and user experience pain points from FA and WFJ teams.
7. Support the rollout of C&M Automated Messaging, ensuring proper setup, testing, and alignment with business objectives.

1. Proven experience in CRM or related fields within the luxury fashion industry.
2. Strong analytical and problem-solving skills.

1. Proficiency in CRM software and data management tools.
2. Excellent communication and interpersonal skills.
3. Ability to manage multiple projects simultaneously.

Minimum of 2 years in a CRM role or similar position within the luxury fashion sector.

Bachelor's degree in Business Administration, Marketing, or a related field.

Competitive benefits package including health insurance, employee discounts, and professional development opportunities.

Chanel fosters a culture of creativity and innovation, encouraging employees to push the boundaries of luxury fashion. The work environment is collaborative and supportive, promoting both personal and professional growth.