Chanel CRM Coordinator
Chanel, a paragon of luxury and elegance, stands as a beacon in the fashion industry, renowned for its timeless designs and innovative spirit. As part of a global conglomerate, Chanel offers unparalleled opportunities for professional growth and development within a prestigious and dynamic environment.
- Review and approve customer data project testing scenarios to ensure accuracy and completeness prior to launch.
- Identify and document pain points or system gaps during client data testing for resolution in the product backlog.
- Provide support for change management and training initiatives related to the customer data improvement project.
- Conduct testing for clienteling tools and gather enhancement suggestions to improve workflows for Fashion Advisors (FA) and Watches & Fine Jewelry (WFJ) teams.
- Develop processes and follow up on data recollection status and report generation.
- Maintain an enhancement list based on feedback and user experience pain points from FA and WFJ teams.
- Support the rollout of C&M Automated Messaging, ensuring proper setup, testing, and alignment with business objectives.
- Proven experience in CRM or related fields within the luxury fashion industry.
- Strong analytical and problem-solving skills.
- Proficiency in CRM software and data management tools.
- Excellent communication and interpersonal skills.
- Ability to manage multiple projects simultaneously.
Minimum of 2 years in a CRM role or similar position within the luxury fashion sector.
Bachelor's degree in Business Administration, Marketing, or a related field.
Competitive benefits package including health insurance, employee discounts, and professional development opportunities.
Chanel fosters a culture of creativity and innovation, encouraging employees to push the boundaries of luxury fashion. The work environment is collaborative and supportive, promoting both personal and professional growth.


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