Chanel CRM Client Insights Assistant

Paris • France

Monday, March 24, 2025

Chanel, a prestigious name in luxury fashion, is renowned for its timeless elegance and innovative spirit. As part of the Parfums Beauté division, the brand upholds a legacy of empowering women through unique beauty expressions. Chanel is part of a larger conglomerate that emphasizes creativity and excellence, offering a dynamic environment for growth and innovation.

1. Implement and continuously improve CRM campaign reporting, including the creation of 360° dashboards and sharing results with relevant stakeholders.
2. Monitor campaign performance to refine targeting strategies and construct quarterly and event-specific campaign reports.
3. Determine and manage shared KPIs for the customer engagement team and set annual CRM performance objectives.
4. Lead client reporting, analysis, and result tracking to enhance continuous improvement.
5. Conduct ad-hoc client-centric analyses, such as cross-sell and purchase journey evaluations.
6. Share weekly, quarterly, and annual performance reports highlighting client recruitment, retention, and cross-sell challenges.
7. Monitor CRM gift generosity forecasts and follow-ups.
8. Contribute to continuous improvement projects in data capture.

1. Advanced degree (Bac +5) from a business or engineering school.
2. Analytical experience, ideally in CRM, or an internship as a business analyst in operational marketing, operations, or finance.

1. Proficiency in Excel and familiarity with the Microsoft Office suite (PowerPoint, Word).
2. Fluency in English; proficiency in PowerBi is an advantage.
3. Strong analytical and synthesis skills.
4. Excellent organizational, autonomous, and listening skills.
5. Ability to translate insights into actionable recommendations.

Analytical experience in CRM or a related field, or a business analyst internship in marketing, operations, or finance.

Advanced degree (Bac +5) from a business or engineering school.

Chanel offers an independent creative environment that values human-centric approaches, fostering excellence and personal growth. Opportunities for career advancement and diverse paths are available within a company that values individuality.

Chanel is committed to fostering an inclusive culture that encourages personal growth and collective progress. The company values the uniqueness of each individual, enhancing team diversity, complementarity, and efficiency. Chanel welcomes diverse perspectives, experiences, and potential contributions.