Chanel CRM & Data Project Manager

Geneva Switzerland

Monday, January 27, 2025

Chanel, a paragon of luxury and elegance, offers a dynamic and innovative work environment that is part of a globally renowned fashion conglomerate. With a commitment to excellence and creativity, Chanel provides its employees with opportunities to thrive in a culture that values both tradition and innovation.

1. Coordinate the management and rollout of CRM projects across three divisions and diverse markets, ensuring seamless communication among stakeholders.
2. Optimize regional processes and governance to enhance project efficiency and stakeholder engagement.
3. Structure and monitor client KPIs to evaluate CRM initiative performance, deploying tools, platforms, and methodologies effectively.
4. Facilitate a user community by sharing best practices, developing training modules, and implementing feedback loops.
5. Conduct data analysis and performance measurement, creating reports and dashboards to track client KPIs.
6. Develop CRM strategies based on client priorities and business objectives, employing segmentation and scoring for improved targeting.
7. Establish methodologies for measuring CRM activation performance, including online and offline channels.
8. Oversee the implementation of clienteling strategies and ensure high-quality customer care through best practice sharing.

1. Master’s degree in Marketing, Data, Digital Project Management, or equivalent.

1. Proficiency in data analysis and visualization tools such as Power BI, Tableau, and Google Analytics.
2. Strong understanding of omnichannel flows and digital customer journeys.
3. Project management expertise.
4. Fluency in English; Spanish proficiency is advantageous.
5. Excellent analytical and synthesis skills.
6. Customer-oriented mindset with a passion for innovation.
7. Strong interpersonal skills and a collaborative spirit.
8. Entrepreneurial mindset with a hands-on approach.
9. Ability to manage complex projects with multiple stakeholders.

A minimum of 5 years of proven experience in a similar role, ideally within an omnichannel or retail environment, with a focus on CRM and client engagement in the luxury sector.

Master’s degree in Marketing, Data, Digital Project Management, or equivalent.

Chanel offers a comprehensive benefits package, including opportunities for professional development and a supportive work environment that fosters creativity and innovation.

Chanel's workplace culture is a harmonious blend of tradition and modernity, fostering an environment where creativity and innovation are celebrated. Employees are encouraged to bring their unique perspectives and ideas, contributing to the brand's legacy of excellence and luxury.