Chanel CRM Analysis and Client Engagement Intern

Paris • France

Tuesday, January 7, 2025

Chanel, a renowned leader in luxury fashion and a pivotal part of the global luxury conglomerate, offers a prestigious and innovative work environment. The brand is celebrated for its timeless elegance and commitment to excellence, providing employees with opportunities to contribute to its storied legacy. As part of the Europe Watches & Fine Jewelry division, employees engage with a dynamic team focused on delivering exceptional client experiences.

1. Coordinate client communication strategies across European markets.
2. Implement communication tools such as EDM, print, SMS, and clienteling assets.
3. Collaborate with the Watches & Fine Jewelry division and Europe Artistic Direction to fulfill business needs.
4. Manage CRM tool orders and logistics.
5. Enhance client knowledge through data analysis, including campaign reports and client KPIs.
6. Contribute to the development and animation of the Watches & Fine Jewelry CRM community.

1. Currently completing higher education with a focus on client or data analytics.
2. Previous experience in client engagement or data analysis preferred.

1. Fluency in English.
2. Proficiency in Microsoft Office, particularly Excel.
3. Strong analytical skills with the ability to interpret complex data.
4. Pragmatic and proactive problem-solving abilities.
5. Excellent teamwork and communication skills.

Preferably one strong experience in client engagement or data analytics.

Currently completing higher education.

Gain comprehensive insights into client engagement, data, and digital ecosystems. Exposure to Chanel's diverse business divisions. Opportunity to impact a dynamic and collaborative team.

Chanel fosters an inclusive culture that emphasizes personal growth and collective performance. The company values the uniqueness of each individual, enhancing team diversity and effectiveness. Employees are encouraged to bring their experiences and potential to the Maison Chanel.