Chanel CRM Analysis & Client Engagement Intern

Paris • France

Tuesday, July 29, 2025

Chanel, a prestigious name in the luxury fashion industry, is renowned for its timeless elegance and innovation. As part of the esteemed Europe Watches & Fine Jewelry division, Chanel offers an unparalleled opportunity to work within a dynamic and growth-oriented environment. The brand is committed to delivering exceptional client experiences and fostering a culture of inclusivity and personal development.

1. Assist in developing and implementing the client strategy plan in alignment with European and market priorities.
2. Coordinate with various teams including Watches & Fine Jewelry Europe, global division teams, Europe Fashion and F&B CRM teams, IT, Data, Digital & Innovation teams.
3. Set up operational communication tools such as EDM, print, and assets in the clienteling tool.
4. Contribute to the creation of briefs for the Watches & Fine Jewelry division and Europe Artistic Direction.
5. Enhance access to client knowledge through data analysis, including campaign reports, client KPIs, and competition benchmarks.
6. Participate in building and animating the Watches & Fine Jewelry CRM community with division and markets.
7. Support markets and the division with client data and insights needs.

1. Currently completing higher education with a strong experience in client and/or data analytics preferred.
2. Fluency in English is required.

1. Proficiency in Microsoft Office, particularly Excel.
2. Strong analytical skills with the ability to interpret complex data and derive actionable insights.
3. Pragmatic and proactive problem-solving abilities.
4. Excellent communication and teamwork skills.
5. Agility and proactivity in managing multiple projects and last-minute changes.

Previous experience in client and/or data analytics is preferred.

Currently completing higher education.

Opportunity to gain a comprehensive overview of client engagement, data, and digital ecosystem.

Chanel is dedicated to fostering an inclusive culture that promotes personal growth and collective performance. The company values the uniqueness of each individual, enhancing the diversity and effectiveness of its teams.