Chanel CRM Analysis and Client Engagement Assistant Intern

Paris France

Monday, January 27, 2025

Chanel, a paragon of luxury and elegance, stands as a beacon in the fashion industry, renowned for its timeless style and audacious creativity. As part of the esteemed Chanel group, the brand is committed to fostering an environment where innovation and exceptional craftsmanship converge to create unique experiences for its clientele. Chanel offers a dynamic and international workplace, where employees are encouraged to contribute to the brand's legacy of excellence and creativity.

1. Enhance client knowledge for Fashion boutiques across Europe.
2. Support over 60 boutiques in Europe with client engagement strategies.
3. Develop and implement CRM and communication plans for Europe.
4. Coordinate digital and offline CRM campaigns in collaboration with various divisions and markets.
5. Manage internal CRM provider for operational campaign execution.
6. Analyze campaign results and identify best practices to refine strategies.
7. Oversee CRM tool orders for the European region, including mailings and brochures.
8. Support European markets with retail orchestration and one-to-one clienteling tools.
9. Assist in creating strategic presentations for the European Marketing Direction and CRM Committees.
10. Conduct competitive benchmarking and analyze email strategies of other brands.

1. Currently enrolled in a Business School or University, pursuing a Master's degree (Bac+5).
2. Previous successful experience in Client Marketing and/or CRM.

1. Strong analytical and synthesis skills.
2. Proficiency in Excel (VLOOKUP, pivot tables, formulas) and PowerPoint.
3. Fluent in English.
4. Knowledge of Adobe Campaign and/or Salesforce is advantageous.

A proven track record in client marketing or CRM is essential.

Master's degree in progress from a Business School or University.

Opportunity to collaborate with various teams across Europe and globally, gaining visibility on strategic projects. Access to internal events and a Young Talent Community to build a professional network.

Chanel is dedicated to nurturing an inclusive culture that promotes personal growth and collective advancement. The brand values the uniqueness of each individual, enhancing the diversity, complementarity, and effectiveness of its teams. Chanel encourages applications from all backgrounds, appreciating the perspectives and potential each candidate brings.