Chanel Counter Manager

Chanel is an iconic French maison renowned for haute couture, ready-to-wear, accessories and beauty. As an independent luxury house, Chanel emphasizes artisanal craftsmanship, timeless design and an uncompromising client experience. The brand attracts professionals who combine commercial rigour with a deep appreciation for heritage and creative excellence.

1. Lead day-to-day operations of the Chanel counter within a department store or boutique environment, ensuring brand standards and visual merchandising guidelines are rigorously maintained.
2. Drive sales performance through proactive clienteling, personalised consultations and targeted selling initiatives to achieve KPIs and revenue targets.
3. Recruit, train, coach and develop counter staff; conduct performance reviews, set individual objectives and maintain high levels of product knowledge and service.
4. Manage inventory, stock replenishment, loss prevention and merchandising resets in coordination with store and regional teams.
5. Oversee transactional accuracy and cash handling procedures using POS systems; prepare sales and KPI reports for the regional manager.
6. Build and maintain long-term client relationships, manage bookings for private consultations or beauty services, and handle escalated client enquiries with discretion.
7. Collaborate with regional management and the broader retail network on promotions, launches and experiential events to maximise reach and conversion.

1. Proven retail management experience, ideally within luxury beauty or fashion brands.
2. Demonstrable track record of meeting or exceeding sales targets and KPIs.
3. Strong leadership skills with experience in recruiting, coaching and developing frontline teams.
4. Excellent interpersonal and communication skills, with aptitude for high‑touch clienteling and relationship building.
5. Flexibility to work retail hours including evenings, weekends and peak periods.

1. Clienteling
2. Luxury customer service
3. Team leadership and coaching
4. Visual merchandising
5. Inventory control and stock management
6. POS systems and transactional accuracy
7. Sales reporting and KPI analysis
8. Loss prevention procedures
9. Product knowledge (cosmetics, fragrance, skincare) — able to provide consultative advice

Typically 3–5 years of retail experience with at least 2 years in a supervisory or managerial capacity, preferably within luxury beauty or fashion environments. Demonstrated success in driving sales, client acquisition and team performance.

High school diploma required; post-secondary education in business, retail management or a related field preferred.

Chanel cultivates a culture of refinement, creativity and exacting standards, where craftsmanship and client experience are paramount. Employees are expected to combine commercial discipline with discretion and a polished service ethos; collaboration and continuous learning are encouraged across retail teams.