Chanel Counter Manager

Bern • Switzerland

Monday, April 7, 2025

Chanel, a renowned leader in the luxury fashion and beauty industry, is synonymous with timeless elegance and innovative design. As part of a prestigious conglomerate, Chanel offers an unparalleled working environment where creativity and excellence are at the forefront. Employees are immersed in a culture that values heritage, craftsmanship, and the pursuit of perfection.

1. Lead and manage a team of two at the Globus Bern sales point, ensuring exceptional customer experiences.
2. Monitor and report on key performance indicators (KPIs) such as performance and inventory to achieve annual targets.
3. Lead by example by utilizing sales skills and applying training to enhance knowledge of beauty products.
4. Develop, train, and motivate the team while organizing schedules for optimal coverage.
5. Focus on delivering an excellent customer experience through personalized consultations, services, and storytelling.
6. Recruit new clients and build long-term relationships.
7. Propose and organize events to ensure the success of campaigns and iconic products.
8. Ensure perfect presentation at the point of sale, including merchandising and planograms.
9. Build strong partnerships with the store through excellent relationship and communication skills.

1. Fluent in German and English
2. Minimum of 3 years of experience as a manager in luxury retail
3. Passion for customer experience
4. Strong coaching abilities to train and develop the team
5. Excellent communication skills adaptable to various audiences
6. Well-groomed appearance with a dynamic and pleasant personality
7. Strong team spirit
8. Flexibility to work retail hours including weekends

1. Leadership
2. Sales proficiency
3. Team development
4. Customer relationship management
5. Event organization
6. Merchandising
7. Communication

Minimum of 3 years of managerial experience in luxury retail.

Employees enjoy a culture focused on delivering an exceptional customer experience, with opportunities for professional growth and development.

Chanel fosters a culture of excellence and innovation, deeply rooted in the brand's rich history and commitment to luxury. Employees are encouraged to embrace creativity and collaboration, contributing to a dynamic and inspiring workplace.