Chanel Clienteling and Customer Insights Assistant

Paris France

Monday, January 27, 2025

Chanel, a paragon of luxury and elegance, is renowned for its commitment to exceptional craftsmanship and innovative design. As part of the prestigious Chanel brand, employees are immersed in a culture that values creativity, individuality, and the pursuit of excellence. Chanel offers a dynamic and international work environment where employees are encouraged to contribute to the brand's legacy of sophistication and style.

1. Support the animation of the Clienteling community in Europe through monthly presentations, newsletters, and training documents.
2. Monitor and analyze client objectives such as loyalty and recruitment.
3. Consolidate user feedback and requirements for boutique clienteling tools.
4. Report issues with applications to Digital & IT teams and oversee corrective measures.
5. Assist teams during the launch of new functionalities.
6. Coordinate the implementation of client gift strategies, including budgeting and order tracking.
7. Share key client KPIs monthly with business teams and markets.
8. Contribute to monthly reports presenting client insights for Europe and specific markets.
9. Support markets and boutiques by creating and sharing client listings for various business needs.
10. Participate in the creation of specific client studies to support business initiatives.

1. Currently enrolled in a Business School or University with a focus on Marketing or CRM (Master's level).
2. Previous experience in Client Marketing and/or CRM.

1. Strong analytical and synthesis skills with a sensitivity to numbers.
2. Dynamic, organized, and characterized by responsiveness.
3. Meticulous with a strong sense of priorities.
4. Excellent teamwork and interpersonal skills.
5. Proficient in Excel (VLOOKUP, pivot tables, formulas) and PowerPoint.
6. Fluent in English.
7. Knowledge of Adobe Campaign and/or Salesforce is a plus.

A successful initial experience in Client Marketing and/or CRM is required.

Master's degree in progress from a Business School or University.

Opportunity to gain exposure to the codes, environment, and culture of Chanel. Work in collaboration with European markets and various Chanel departments, enhancing project management and communication skills.

Chanel fosters an inclusive culture that promotes personal growth and collective progress. The brand values the uniqueness of each individual, enhancing the diversity, complementarity, and effectiveness of its teams. Chanel encourages applications from all backgrounds, appreciating the perspectives, experiences, and potential each candidate brings.