Chanel Client Strategy and Intelligence Manager

Singapore • Singapore

Saturday, October 11, 2025

Chanel, a globally renowned luxury fashion brand, is part of a prestigious conglomerate known for its commitment to excellence and innovation in the fashion industry. As an employer, Chanel offers an environment that fosters creativity, diversity, and personal growth, ensuring that each team member contributes to the brand's legacy of luxury and sophistication.

1. Develop and implement a dynamic CRM strategy to drive client retention, recruitment, and prospecting, focusing on the middle and lower segments.
2. Leverage analytics and AI-powered insights to craft boutique-specific client journeys and share insights across Fashion functions.
3. Lead client communication plans for product launches, including development of client lists, campaign creation, and reporting for Singapore.
4. Guide clienteling intelligence for Indonesia and identify best practices for client touchpoints.
5. Collaborate with the Assistant Marketing Manager to develop a pipeline of clients to T3.
6. Align with Regional CRM on formats and manage regional reporting, ensuring compliance with data privacy standards.
7. Guide Marketing Executive in campaign strategy, execution, and analysis for Singapore and Indonesia.
8. Streamline campaign execution to drive continuous improvement and establish KPIs for client recruitment and retention.
9. Maximize digital tools to automate workflows and enhance team productivity.
10. Enhance clienteling via iCoco and support Client Engagement Experts with analytics.
11. Collaborate with Communications team for collection orchestration and align with FBP and WFJ Marketing for client targeting.
12. Oversee digital tools and processes on CHANEL.com and related platforms, driving digital efficiency.
13. Stay ahead of luxury retail and CRM trends to propose and pilot new initiatives.
14. Support client engagement events to gain qualitative insights and assist during events.

1. Demonstrated expertise in digital platforms such as Salesforce and analytical tools like GA, BI.
2. Proven ability to translate data into effective insights and CRM recommendations.
3. Strong project management and cross-functional collaboration skills.
4. Exceptional strategic thinking and business acumen in luxury retail.
5. Understanding of SEAA cultural nuances.

1. Digital expertise and analytical acumen.
2. Project management and collaboration.
3. Strategic thinking and business understanding.
4. Innovation and adaptability in luxury fashion.

Proven track record in digital platforms, CRM strategy development, and luxury retail.

Chanel offers an inclusive culture that nurtures personal growth and contributes to collective progress, valuing diversity and the unique perspectives of its team members.

Chanel is committed to fostering an inclusive and collaborative workplace culture that values diversity and personal growth. The company encourages innovation and creativity, ensuring that each team member's unique perspective contributes to the brand's success.