Chanel Client Service Assistant Intern

Chanel, a prestigious name in the luxury fashion and beauty industry, is renowned for its timeless elegance and innovative spirit. As part of the global luxury conglomerate, Chanel offers unparalleled opportunities for professional growth and development. The brand is committed to excellence and creativity, providing a dynamic and inclusive work environment that values diversity and individual contributions.

1. Coordinate between the Client Care center managed by an external provider and Chanel teams including quality, retail, CRM, and product marketing to deliver precise information and impeccable service to clients.
2. Monitor and update ongoing client cases in Salesforce, the tool used by Client Care advisors.
3. Manage the reception of products for handling customer service cases in the Perfumes & Beauty division.
4. Participate in the continuous improvement of case handling quality by ensuring adherence to Chanel's established processes.
5. Prepare and lead weekly meetings with the external provider.
6. Update procedures to optimize and personalize client relationships.
7. Contribute to a global reflection on service and process improvement.

1. Currently pursuing a degree from a Business School or University with a focus on Customer Service and Luxury.
2. Demonstrated rigor, reactivity, and efficiency.

1. Proficient in office tools such as PowerPoint and Excel.
2. Strong aptitude for digital tools.
3. Flawless written French and excellent command of English.
4. Exceptional communication skills with a diverse range of stakeholders.
5. Constant focus on optimization and pragmatic problem-solving.

No prior experience required, but a strong interest in customer service and luxury is essential.

Currently pursuing a degree from a Business School or University.

Chanel offers a culture that fosters personal growth and development while contributing to collective performance. The company values diversity and the unique contributions of each individual.

Chanel is dedicated to creating an inclusive culture that encourages personal and professional growth. The brand believes in the power of diversity and the unique contributions of each team member to enhance the effectiveness and complementarity of its teams.