Chanel Client Service Advisor Assistant

Nice France

Monday, January 27, 2025

Chanel, a paragon of luxury and elegance, is renowned for its timeless creations and exceptional craftsmanship. As part of the illustrious Chanel family, employees are immersed in a culture that values creativity, innovation, and the highest standards of excellence. The brand, under the aegis of the global luxury conglomerate, offers a dynamic and enriching work environment where individuals are encouraged to thrive and contribute to the legacy of this iconic fashion house.

1. Serve as the primary point of contact for clients and prospects reaching out to Chanel's fashion boutiques via phone or email, ensuring a warm welcome and exceptional service.
2. Liaise with boutique teams to address client inquiries and requests promptly and effectively.
3. Maintain qualitative and quantitative tracking of client interactions to ensure optimal response times.
4. Master boutique procedures and uphold Chanel's standards for customer experience, including remote sales and after-sales service.
5. Identify sensitive cases and escalate them to the Customer Service Manager of La Ligne de la Boutique.

1. Currently enrolled in a higher education program in business or management.
2. Previous experience in a similar role or within the retail sector (sales, stock management, etc.).

1. Strong interpersonal skills with proficiency in both written and spoken French and English.
2. Exceptional organizational skills and attention to detail.
3. Proficiency in digital tools (office software, telephony, applications).

A minimum of one year of experience in a customer service or retail environment is preferred.

Pursuing higher education in commerce or management.

Chanel offers a comprehensive integration program, including training on the brand's history and products. Employees will deepen their retail knowledge and enhance their communication skills while interacting with various departments across Europe. Participation in events and integration into a Young Talent Community will facilitate professional networking.

Chanel fosters a culture of diversity and inclusion, recognizing the unique contributions of each individual to the richness of its teams. The company is committed to nurturing talent and providing opportunities for personal and professional growth within a supportive and inspiring environment.