Chanel Client Relations Assistant Intern

Paris France

Monday, January 20, 2025

Chanel, a beacon of luxury and elegance, is renowned for its timeless creations and innovative spirit. As part of the esteemed Chanel family, employees are immersed in a culture that values creativity, excellence, and a commitment to craftsmanship. The brand, under the umbrella of the prestigious Chanel conglomerate, offers a dynamic work environment where personal growth and professional development are paramount.

1. Coordinate between the Client Care center managed by an external provider and Chanel teams including quality, retail, CRM, and product marketing to deliver precise information and impeccable service to clients.
2. Monitor and update ongoing client cases using Salesforce, the tool utilized by Client Care advisors.
3. Manage the reception of products for handling customer service requests in the Parfums Beauté division.
4. Contribute to the continuous improvement of case handling quality by ensuring adherence to Chanel's established processes.
5. Prepare and lead weekly meetings with the external provider.
6. Update procedures with a focus on constant optimization and personalization of client relations.
7. Engage in a comprehensive reflection on service and process improvement.

1. Upcoming graduate from a Business School or University with a focus on Customer Service and Luxury.
2. Fluency in both English and French, both oral and written.

1. Proficiency in office tools such as PowerPoint and Excel.
2. Aptitude for digital tools.
3. Strong communication skills with diverse stakeholders.
4. Attention to detail, responsiveness, and efficiency.
5. Constant focus on optimization and a pragmatic outlook.

No prior experience required, but a keen interest in luxury customer service is essential.

Pursuing a degree from a Business School or University.

Opportunity to work within a prestigious luxury brand, gaining invaluable experience in client relations and exposure to the luxury fashion industry.

Chanel fosters an inclusive culture that emphasizes personal growth and collective performance. The brand believes in the uniqueness of each individual, enhancing diversity, complementarity, and team efficiency. Chanel values the experience and potential each candidate brings to the Maison.