Chanel Client Program Project Assistant

Neuilly-sur-Seine • France

Thursday, March 13, 2025

Chanel, a prestigious name in luxury fashion, is renowned for its commitment to elegance, innovation, and the empowerment of women. As part of the larger Chanel conglomerate, the Parfums Beauté division is dedicated to enhancing individual beauty through its exquisite range of perfumes, makeup, and skincare products. This division embodies the spirit of Mademoiselle Chanel, who championed independence and individuality.

1. Assist in the formalization of customer journeys for Parfums Beauté campaigns and ADHOC projects.
2. Maintain and update the reference framework for Parfums Beauté customer services and experiences.
3. Support regional and key market stakeholders in understanding available customer journeys.
4. Conduct ongoing competitive analysis of customer experiences and develop associated customer journeys.
5. Organize regular store visits with the Client Program team and produce reports to inform teams of the latest industry developments.
6. Aid in the 360-degree coordination of select Parfums Beauté events and campaigns.
7. Manage the customer journey formalization tool, including account management, user training, and database updates.
8. Oversee QR code management, analyze associated prequalifications, and support QR code evolution projects.
9. Assist in the implementation of processes.

1. Bachelor's degree (Bac+5) in business, marketing, or communication.
2. Fluency in English, both spoken and written.

1. Strong interpersonal skills with the ability to engage with multiple stakeholders.
2. Dynamic, reactive, and methodical with excellent organizational skills.
3. Analytical skills with a team-oriented mindset.
4. Curiosity and interest in customer experience across various domains.
5. Proficiency in Microsoft Office Suite (PowerPoint, Excel).
6. Sensitivity to the luxury sector.

Ideally, candidates will have initial experience in communication, customer experience, or project management within the Parfums Beauté industry.

Bachelor's degree (Bac+5) in business, marketing, or communication.

Comprehensive onboarding program, including training on Chanel Parfums Beauté history and products.

Chanel offers a dynamic, innovative, and learning-oriented environment where creativity and human values are paramount. Employees are part of a unique activity with distinctive methods and processes, working alongside a diverse group of experts with recognized expertise. Chanel values diversity in all its forms, believing that the uniqueness of each individual contributes to the richness of its teams.