Chanel Client Intelligence Manager

Chanel is a leading luxury fashion brand known for its timeless elegance and innovative designs. The company is committed to creating an inclusive culture that nurtures personal growth and values the uniqueness of each individual, contributing to the diversity and effectiveness of its teams.

1. Improve client knowledge of the Fashion European boutiques.
2. Support teams in understanding clientele behavior.
3. Provide client insights to build marketing strategies.
4. Analyze client data and behaviors to define insights.
5. Regularly report and define KPIs for client behaviors.
6. Animate the Europe client insights community.
7. Provide markets with ad hoc analysis and data access.
8. Collaborate with Merchandising and Finance teams.
9. Be the Client Data Owner for Fashion Europe.
10. Consolidate fashion business requirements related to client data.
11. Collaborate with the Digital Team on database projects.
12. Define business rules and KPIs for client strategy.
13. Streamline and automate marketing processes.
14. Assist campaign teams in automating processes.
15. Build analysis models for event impact and ROI analysis.
16. Update clienteling attachment rules with Client Experience team.

1. Significant experience (5-7 years) in client analytics.

1. Mastery of tools such as Excel, Adobe Campaign, PowerBI, SQL.
2. Strategic thinking and analytical skills.
3. Data and metrics interpretation.
4. Precision and rigor.
5. Hands-on and retail/business orientation.
6. Excellent communication and interpersonal skills.
7. Client-centric and empathic approach.
8. Optimistic and positive problem-solving attitude.

5-7 years in client analytics, with expertise in tools like Excel, Adobe Campaign, PowerBI, and SQL.

Chanel is focused on creating an inclusive culture that nurtures personal growth and values diversity. The workplace is located in Paris, a hub for fashion and luxury.