Chanel Client Intelligence Manager

Paris • France

Tuesday, January 14, 2025

Chanel is a prestigious luxury fashion brand renowned for its timeless elegance and innovative designs. As part of the global luxury conglomerate, Chanel offers unparalleled opportunities for career growth and development within the fashion industry. The brand is committed to fostering an inclusive and dynamic work environment that values diversity and creativity.

1. Analyze and interpret client data to derive insights that inform the European marketing and client engagement strategy.
2. Develop and monitor key CRM KPIs such as recruitment, retention, and cross-selling to enhance client understanding.
3. Facilitate the Europe client insights community, collaborating with local client insights teams and the Fashion Division to establish best practices.
4. Provide markets with ad hoc analysis and access to data tools like Power BI for deeper insights.
5. Collaborate with Merchandising and Finance teams to align product strategies and financial performance with client insights.
6. Partner with the Client Experience team to analyze pulse index outcomes and develop strategic insights.
7. Serve as the Client Data Owner for Fashion Europe, consolidating and prioritizing business requirements related to client data.
8. Work with the Digital Team to align Fashion Europe's requirements with the Pioneer 3.2 database and CARAT project.
9. Define business rules and KPIs to support the implementation of the Client Strategy.
10. Streamline and automate processes within the Marketing teams, including campaign management and event impact analysis.

1. Significant experience (5-7 years) in client analytics.
2. Proficiency in tools such as Excel, Adobe Campaign, PowerBI, and SQL.

1. Strategic thinking and analytical skills.
2. Ability to interpret data and metrics.
3. Attention to detail and precision.
4. Retail and business orientation.
5. Excellent communication and interpersonal skills.
6. Client-centric and empathetic approach.
7. Optimistic and positive problem-solving attitude.

5-7 years of experience in client analytics, with expertise in data analysis tools and CRM systems.

Chanel offers a comprehensive benefits package, including opportunities for professional development and a supportive work environment that values diversity and inclusion.

Chanel is dedicated to cultivating an inclusive culture that fosters personal growth and collective progress. The brand values the unique perspectives and experiences of its employees, enhancing the diversity and effectiveness of its teams.