Chanel Client Hospitality Manager

Paris • France

Wednesday, December 17, 2025

Chanel, a paragon of luxury and elegance, is renowned for its commitment to creativity, femininity, and freedom. As part of the illustrious Chanel brand, employees are encouraged to embody the values of its founder, Gabrielle Chanel, and to contribute to the brand's legacy of exceptional craftsmanship and radical innovation. Working under the umbrella of a prestigious fashion house, employees are provided with opportunities to engage with a global clientele and to uphold the brand's reputation for excellence.

1. Welcome and warmly greet each client upon arrival, supporting the reception team and adhering to Chanel's standards.
2. Customize the welcome experience based on client profiles, including VIPs, VICs, families, and groups, leveraging knowledge of their preferences and habits.
3. Manage the scheduling of appointments and visit requests for VIC clients, coordinating with marketing teams.
4. Maintain close relationships with concierges and luxury hotels.
5. Listen to and guide clients appropriately based on their visit's purpose, ensuring a seamless handover to sales teams.
6. Provide daily support to sales teams to enhance operational services while maintaining an environment of excellence.
7. Handle unforeseen circumstances and provide the most suitable responses to client requests.
8. Identify areas for improvement, propose optimization strategies, and develop innovative ideas to enhance client reception and experience from the moment of arrival.
9. Collaborate with headquarters to co-develop future strategies for French-style hospitality as a network reference for reception.
10. Occasionally participate in client events organized in-store, maintaining privileged connections with Haute Couture and Place Vendôme to facilitate cross-appointments.
11. Manage a team of client reception hosts, ensuring understanding and implementation of Chanel's strategy.
12. Establish team schedules to optimize reception based on traffic.
13. Coach and set objectives for the team to achieve the highest level of client experience.
14. Motivate and foster a collaborative spirit within the team to achieve goals during annual and follow-up reviews.
15. Participate in the recruitment and integration of new team members.
16. Co-develop the competency framework for the new role of client reception host.
17. Manage and animate sales teams in the absence of sales managers.
18. Optimize in-store client experience by contributing to dedicated action plans in collaboration with marketing and learning managers.
19. Ensure implementation and adherence to Boutique procedures and the Boutique Charter.
20. Prepare and manage the animation of certain morning briefs.

1. Significant experience in Retail or Hospitality.
2. Ability to manage, supervise, and support a team.
3. Reliability, agility, service orientation, and leadership skills.
4. Proactive, curious, and innovative mindset.
5. Excellent interpersonal skills and strong memory.
6. Ability to adapt to changing situations and environments.
7. Sensitivity to fashion and intercultural openness.
8. Fluent in English.

1. Leadership and team management
2. Customer service excellence
3. Strategic planning and execution
4. Interpersonal communication
5. Problem-solving and adaptability
6. Cultural sensitivity and awareness

Significant experience in Retail or Hospitality is required, with a proven track record in managing and leading teams.

Chanel offers a dynamic work environment with opportunities for professional growth and development. Employees are part of a diverse and inclusive team, contributing to a brand that values individuality and creativity.

Chanel fosters a culture of innovation and excellence, where employees are encouraged to express their individuality and creativity. The brand values diversity in all its forms and promotes an inclusive environment where every team member can thrive. Working at Chanel means being part of a legacy of luxury and elegance, with a commitment to upholding the highest standards of service and craftsmanship.