Chanel Client Hospitality Host

Saint Tropez • France

Thursday, April 3, 2025

Chanel, a distinguished name in the luxury fashion industry, is renowned for its unique and audacious style that embodies the values cherished by its founder, Gabrielle Chanel. As part of the illustrious Chanel brand, employees are immersed in a culture that values radical creativity and exceptional craftsmanship, offering clients an unparalleled experience. Chanel is committed to diversity and inclusion, celebrating the uniqueness of each team member.

1. Warmly welcome each client upon arrival, adhering to Chanel's brand standards.
2. Engage with clients to understand the purpose of their visit and direct them to the appropriate contact or waiting area.
3. Ensure a pleasant waiting experience for clients using tools provided by Chanel.
4. Identify Very Important Clients (VIC) and proactively offer additional services such as valet, and connections with hotels or restaurants.
5. Facilitate smooth client appointments through constant communication with sales advisors.
6. Manage and coordinate all client appointment channels, document outcomes, and liaise with sales teams.
7. Engage clients with stories about Chanel's history, boutique specifics, and local cultural highlights to spark curiosity.
8. Promote local cultural and gastronomic activities to inform clients and support sales advisors.
9. Uphold Chanel's image and ensure the boutique's presentation is impeccable.
10. Contribute ideas to enhance the client experience.
11. Participate in the animation of Morning Briefs.

1. Significant experience in customer-facing roles such as hospitality, restaurants, or concierge services.

1. Excellent interpersonal skills and strong memory.
2. Proactive with the ability to listen and adapt to situations.
3. Prioritization skills.
4. Storytelling ability and emotional engagement.
5. Fashion sensitivity and intercultural openness.
6. Fluent in English.

Significant experience in customer-facing roles such as hospitality, restaurants, or concierge services is required.

Chanel offers a dynamic work environment where diversity is celebrated, and employees are encouraged to contribute their unique perspectives.

Chanel fosters a culture of excellence and creativity, where employees are encouraged to bring their unique perspectives to the table. The brand values diversity in all its forms, creating a rich and inclusive workplace environment.