Chanel Client Hospitality Host

Paris • France

Friday, February 14, 2025

Chanel, a paragon of luxury and elegance, is renowned for its timeless style and commitment to exceptional craftsmanship. As part of the global luxury conglomerate, Chanel offers a unique working environment that fosters creativity and celebrates individuality. The brand's dedication to excellence is reflected in its dynamic team, which is driven by a passion for fashion and a commitment to delivering unparalleled customer experiences.

1. Warmly welcome each client upon arrival, adhering to the Maison's codes of conduct.
2. Engage with clients to understand the purpose of their visit and direct them to the appropriate contact or waiting area.
3. Enhance the waiting experience for clients using tools provided by the Maison.
4. Identify VIP clients and proactively suggest additional services such as valet or connections with hotels and restaurants.
5. Ensure seamless client appointments through constant communication with sales advisors.
6. Manage and coordinate all client appointment channels, documenting outcomes and liaising with sales teams.
7. Engage clients with the history and unique aspects of the boutique to spark curiosity.
8. Promote local cultural and gastronomic activities to inform clients and support sales advisors.
9. Uphold the Maison's image and ensure the boutique's presentation is impeccable.
10. Contribute ideas to enhance the client experience.
11. Participate in the facilitation of Morning Briefs.

1. Significant experience in client-facing roles such as hospitality, restaurant, animation, or concierge services.

1. Excellent interpersonal skills and strong memory.
2. Proactive with the ability to listen and adapt to situations.
3. Prioritization skills.
4. Storytelling ability to evoke emotions.
5. Sensitivity to fashion and intercultural openness.
6. Fluency in English.

Significant experience in client-facing roles, particularly in hospitality, restaurant, animation, or concierge services.

Chanel offers promising career prospects and values diversity in all its forms, recognizing the unique contributions of each team member.

Chanel's workplace culture is one of inclusivity and creativity, where the unique attributes of each individual are celebrated. The brand values diversity and encourages a collaborative environment that nurtures talent and innovation.