Chanel Client Hospitality Host

Paris • France

Friday, January 10, 2025

Chanel, a prestigious name in luxury fashion, is renowned for its unique and audacious style that embodies the values of freedom, femininity, and creativity, as cherished by Gabrielle Chanel. As part of the larger luxury conglomerate, Chanel is committed to radical creation and exceptional craftsmanship, offering clients a continuous dream through its distinctive silhouettes and unparalleled experiences.

1. Warmly welcome each client upon arrival, adhering to the Maison's codes.
2. Engage with clients to understand the purpose of their visit and guide them to the appropriate contact or waiting area.
3. Ensure a pleasant waiting experience for clients using the tools provided by the Maison.
4. Identify VIP clients and proactively offer additional services such as valet, hotel, or restaurant connections.
5. Facilitate smooth client appointments through constant communication with sales advisors.
6. Manage and coordinate all client appointment channels, record appointment outcomes, and liaise with sales teams.
7. Engage clients by narrating the Maison's history and boutique specifics to spark curiosity.
8. Promote local cultural and gastronomic activities to inform clients and support sales advisors.
9. Uphold the Maison's image and ensure the boutique's presentation is impeccable.
10. Contribute ideas to enhance the client experience.
11. Participate in the animation of Morning Briefs.

1. Proven ability to deliver exceptional customer service.
2. Strong communication and interpersonal skills.
3. Proactive and detail-oriented mindset.

1. Fluency in French and English.
2. Excellent organizational skills.
3. Ability to work collaboratively in a team environment.

Previous experience in luxury retail or hospitality is preferred.

Bachelor's degree in Hospitality, Business, or related field preferred.

Opportunities for professional development and growth within a prestigious luxury brand.

Chanel fosters a culture of excellence and creativity, where employees are encouraged to embody the brand's values of freedom, femininity, and innovation. The workplace environment is dynamic and collaborative, with a focus on delivering unparalleled client experiences.