Chanel Client Hospitality Host

Nice • France

Wednesday, April 9, 2025

Chanel, a paragon of luxury and elegance, is renowned for its timeless style and commitment to exceptional craftsmanship. As part of a prestigious conglomerate, Chanel offers a unique work environment that fosters creativity and innovation, embodying the values of freedom, femininity, and creativity cherished by its founder, Gabrielle Chanel. The brand is dedicated to providing an unparalleled experience to its clientele, ensuring that each visit to its boutiques is a memorable journey.

1. Warmly welcome each client upon arrival in the boutique, adhering to Chanel's esteemed codes.
2. Engage with clients to understand the purpose of their visit and direct them to the appropriate contact or waiting area.
3. Enhance the waiting experience for clients using tools provided by Chanel.
4. Identify Very Important Clients (VIC) to proactively offer additional services such as valet, and connections with hotels or restaurants.
5. Ensure smooth client appointments through constant communication with sales advisors.
6. Manage and coordinate all client appointment channels, record outcomes, and liaise with sales teams.
7. Animate conversations by narrating the history of the Maison and boutique specifics to spark client curiosity.
8. Promote local cultural and gastronomic activities to inform clients and support sales advisors.
9. Uphold the image of the Maison and maintain the boutique's appearance.
10. Contribute ideas to enhance the client experience.
11. Participate in the animation of Morning Briefs.

1. Significant experience in client-facing roles such as hospitality, catering, animation, or concierge services.

1. Excellent interpersonal skills and strong memory.
2. Proactive with the ability to listen and adapt to various situations.
3. Prioritization skills.
4. Storytelling ability and capacity to evoke emotions.
5. Sensitivity to fashion and intercultural openness.
6. Fluency in English.

Significant experience in client-facing roles such as hospitality, catering, animation, or concierge services.

Chanel values diversity in all its forms and offers a rich and inclusive work environment.

Chanel celebrates the uniqueness of each individual, fostering a diverse and inclusive workplace where creativity and innovation thrive. The brand is committed to providing a supportive environment that encourages personal and professional growth.