Chanel Client Hospitality Host

Nice • France

Friday, January 17, 2025

Chanel, a paragon of luxury fashion, embodies the timeless elegance and audacity of its founder, Gabrielle Chanel. As part of a prestigious conglomerate, Chanel is renowned for its commitment to exceptional craftsmanship and innovative design, offering a continuous dream to its clientele. The brand values radical creativity and exceptional savoir-faire, ensuring each collection reflects its core values of freedom, femininity, and creativity.

1. Warmly welcome each client upon arrival, adhering to the Maison's codes.
2. Engage with clients to understand the purpose of their visit and direct them to the appropriate contact or waiting area.
3. Ensure a pleasant waiting experience for clients using the tools provided by the Maison.
4. Identify VIP clients and proactively offer additional services such as valet, and connections with hotels or restaurants.
5. Facilitate smooth client appointments through constant communication with sales advisors.
6. Manage and coordinate all client appointment channels, document outcomes, and liaise with sales teams.
7. Engage clients with the story of the Maison and the boutique's unique features to spark curiosity.
8. Promote local cultural and gastronomic activities to inform clients and support sales advisors.
9. Uphold the Maison's image and ensure the boutique is well-maintained.
10. Propose improvements to enhance the client experience.
11. Participate in the animation of Morning Briefs.

1. Significant experience in client-facing roles such as hospitality, catering, event management, or concierge services.

1. Excellent interpersonal skills and strong memory.
2. Proactive with the ability to listen and adapt to situations.
3. Prioritization skills.
4. Storytelling ability and capacity to evoke emotions.
5. Interest in fashion and intercultural openness.
6. Fluent in English.

Significant experience in client-facing roles such as hospitality, catering, event management, or concierge services.

Chanel values diversity in all its forms, fostering a rich and inclusive team environment.

Chanel's workplace culture is one of inclusivity and diversity, celebrating the uniqueness of each team member. The brand is dedicated to fostering an environment where creativity and excellence thrive, reflecting the Maison's commitment to its heritage and innovation.