Chanel Client Hospitality Host

Cannes • France

Friday, April 18, 2025

Chanel, a beacon of luxury and elegance, is renowned for its commitment to excellence and creativity, embodying the values of its founder, Gabrielle Chanel. As part of the global luxury conglomerate, Chanel offers an unparalleled work environment that values radical creativity and exceptional craftsmanship, ensuring a unique silhouette and a continuous dream for its clientele.

1. Warmly welcome each client upon arrival, adhering to the brand's codes.
2. Engage with clients to understand the purpose of their visit and direct them to the appropriate contact or waiting area.
3. Ensure a pleasant waiting experience for clients using the tools provided by the brand.
4. Identify Very Important Clients (VIC) and proactively offer additional services such as valet, hotel, or restaurant connections.
5. Facilitate smooth client appointments through constant communication with sales advisors.
6. Manage and coordinate all client appointment channels, record outcomes, and liaise with sales teams.
7. Engage clients with the history of the brand and boutique specifics to spark curiosity.
8. Promote local cultural and gastronomic activities to inform clients and support sales advisors.
9. Uphold the brand's image and ensure the boutique's presentation is impeccable.
10. Propose improvements to enhance the client experience.
11. Participate in the animation of Morning Briefs.

1. Significant experience in client-facing roles such as hospitality, restaurant, animation, or concierge services.

1. Excellent interpersonal skills and strong memory.
2. Proactive, with the ability to listen and adapt to situations.
3. Prioritization skills.
4. Storytelling ability and capacity to evoke emotion.
5. Sensitivity to fashion and intercultural openness.
6. Fluency in English.

Significant experience in client-facing roles such as hospitality, restaurant, animation, or concierge services.

Chanel values diversity in all its forms, fostering a rich and inclusive team environment.

Chanel's workplace culture is one of elegance and creativity, where diversity is celebrated, and each individual's uniqueness contributes to the richness of the team. The brand is committed to maintaining a work environment that encourages innovation and excellence.