Chanel Client Hospitality Host

Chanel is a prestigious luxury fashion brand known for its unique and bold style, embodying the values of freedom, femininity, and creativity cherished by Gabrielle Chanel. The brand emphasizes radical creation and exceptional craftsmanship to offer a unique silhouette and a continuous dream experience for its clients.

1. Warmly welcome each client upon arrival at the boutique, adhering to the brand's codes.
2. Engage with clients to understand the purpose of their visit and direct them to the appropriate contact or waiting area.
3. Ensure a pleasant waiting experience for clients using the tools provided by the brand.
4. Identify VIP clients and proactively offer additional services such as valet parking and connections with hotels or restaurants.
5. Ensure smooth client appointments by maintaining constant communication with sales advisors.
6. Manage and coordinate all client appointment channels, record appointment outcomes, and liaise with sales teams.
7. Engage clients by narrating the brand's history and boutique specifics to spark curiosity.
8. Promote local cultural and gastronomic activities to inform clients and support sales advisors.
9. Maintain the brand's image and ensure the boutique is well-presented.
10. Contribute ideas to improve the client experience.
11. Participate in the animation of Morning Briefs.

1. Significant experience in customer-facing roles (hospitality, catering, entertainment, concierge services).

1. Excellent interpersonal skills and strong memory.
2. Proactive with good listening and adaptability skills.
3. Ability to prioritize tasks.
4. Storytelling skills and ability to evoke emotions.
5. Interest in fashion and intercultural openness.
6. Fluent in English.

Significant experience in customer-facing roles such as hospitality, catering, entertainment, or concierge services.

Chanel values diversity in all its forms and believes that the uniqueness of each individual contributes to the richness of its teams. The position is based in Cannes, a location known for its cultural and gastronomic vibrancy.