Chanel Client Experience Project Assistant

Paris • France

Monday, March 24, 2025

Chanel, a paragon of luxury and elegance, is part of a prestigious conglomerate renowned for its commitment to excellence and innovation in the fashion industry. As an employer, Chanel offers a dynamic and inclusive environment that fosters personal growth and professional development, encouraging creativity and collaboration across its global teams.

1. Assist the Client Experience Project Manager in defining and implementing the target client experience in boutiques across Europe.
2. Support the deployment of new services and continuous improvement of existing processes and services.
3. Collaborate with cross-functional teams within the Watches and Fine Jewelry division, as well as international and European Fashion divisions.
4. Act as a project lead on specific initiatives, from needs assessment to market training.
5. Facilitate the implementation of service offerings in boutiques, adapting to market-specific requirements.
6. Monitor and communicate the performance of deployed services to assess their impact on client experience and behavior.
7. Contribute to the Chanel & Moi program's engagement with markets and boutiques.
8. Gather, define, and share market needs with the Watches and Fine Jewelry region and division.
9. Participate in the deployment of digital projects to enhance client journeys and operational efficiency, offering innovative and localized solutions.
10. Analyze team achievements, promote them, and contribute to their continuous improvement.

1. Near completion of a degree from a university or business school, with a keen interest in client experience.
2. Proven ability to manage projects from needs definition to team training.
3. Fluency in French and English, both written and spoken.

1. Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint.
2. Strong adaptability to diverse projects and stakeholders.
3. Analytical skills to track performance and share insights.
4. Proactive and innovative mindset.

Ideally, previous experience in retail sales or project management within the luxury sector.

Pursuing a degree from a university or business school.

Exposure to a variety of subjects and teams, understanding of a matrix environment, project management experience, and insights into client behavior.

Chanel is dedicated to cultivating an inclusive culture that promotes personal growth and collective progress. The company values the uniqueness of each individual, enhancing the diversity, complementarity, and efficiency of its teams. Chanel encourages applications from all backgrounds, valuing the perspectives, experiences, and potential each candidate brings.