Chanel Client Experience Project Assistant Intern

Paris • France

Tuesday, January 20, 2026

Chanel, a paragon of luxury and elegance, is renowned for its timeless style and innovative spirit. As part of the prestigious Chanel brand, the France & Monaco Market oversees the distribution of Fashion, Watches & Fine Jewelry, and Fragrance & Beauty collections. The company is committed to upholding the legacy of Gabrielle Chanel by embodying freedom, femininity, and creativity in each collection. Chanel is dedicated to fostering radical creation and exceptional craftsmanship to deliver a unique silhouette and an enduring dream to its clientele.

1. Oversee boutique service operations, ensuring effective communication between boutiques and agencies, and manage monthly invoice and budget tracking.
2. Participate in the project for handling customer calls from Parisian boutiques and the Southern hub.
3. Monitor the adoption and performance of various digital projects in boutiques.
4. Assist in launching a new tool for customer reception and optimize waiting times, client appointments, and deployment in target boutiques.
5. Share follow-up reports and manage boutique pages (GMB, Store locator).
6. Track results from Mystery Shopper visits for the Fashion network in France and report purchases back to boutiques.
7. Analyze client feedback through the Voice of Client.
8. Conduct competitive analysis on services offered by competitor boutiques and other retail concepts through boutique visits, internet, and social media monitoring.
9. Contribute to the preparation of various presentations.

1. Enrollment in a business school or equivalent higher education program.
2. Motivation to work in the Luxury and Retail sectors.

1. Dynamic and strong interpersonal skills.
2. Meticulousness, organizational skills, agility, and attention to detail.
3. Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint.
4. Fluency in English and French.

Previous experience in Retail is advantageous.

Currently pursuing higher education, preferably in a business-related field.

Experience the unique culture of Chanel, which values diversity and treats all applications equitably.

Chanel fosters a workplace where the individuality of each team member enhances the collective strength. The company is committed to diversity in all its forms and ensures fair treatment of every application.