Chanel Client Experience Manager

Milan • Italy

Friday, February 28, 2025

Chanel, a prestigious name in the luxury fashion industry, is renowned for its innovative designs and timeless elegance. As part of the global luxury conglomerate, Chanel offers unparalleled opportunities for career growth and development within its Fragrance & Beauty division.

1. Oversee client engagement and stimulate sell-out for CHANEL products in Eastern Sicily and Southern Calabria.
2. Ensure the delivery of the unique CHANEL Client Experience to end customers.
3. Manage and execute short-term make-up and beauty events, sales consultations, and skincare cabin management.
4. Activate Client Experience activities in designated stores, ensuring flawless execution of trade marketing animations.
5. Collaborate with the Client Experience and Field Development departments to coordinate store personnel and materials.
6. Support training for Beauty Advisors in collaboration with the Training department, ensuring comprehensive product knowledge and client experience delivery.
7. Enhance brand visibility, product stock, and market share through sales support and advice.
8. Maintain the brand image and merchandising guidelines within stores, ensuring cleanliness and stock levels.

1. Understanding of multi-brand retail dynamics.
2. Empathy and strong communication skills (B2C and B2B).
3. Relational and negotiation skills related to sales.
4. Communication skills including active listening and specific language use.
5. Sensitivity to the luxury and beauty sectors, driven by curiosity and initiative.
6. Proficiency in Microsoft Office and a good aptitude for electronic tools and devices.
7. Valid driver's license.

1. Client engagement and experience management
2. Event coordination and management
3. Sales and negotiation
4. Training and development
5. Brand and merchandising management
6. Communication and interpersonal skills

A minimum of 2-3 years in a field role such as Sales Assistant, Make-up Artist, or Beautician is preferred.

A professional diploma in aesthetics is appreciated.

The role offers opportunities for professional growth within a globally recognized luxury brand, alongside exposure to industry-leading practices in client experience management.

Chanel fosters a culture of innovation, elegance, and excellence. Employees are encouraged to embrace creativity and initiative, contributing to the brand's legacy of luxury and sophistication.