Chanel Client Experience Coordinator

Saint-Tropez France

Wednesday, January 29, 2025

Chanel, a paragon of luxury and sophistication, is renowned for its timeless elegance and innovative spirit. As part of the illustrious fashion conglomerate, Chanel offers a unique working environment that fosters creativity and excellence. The brand is committed to upholding the visionary legacy of Gabrielle Chanel, emphasizing freedom, femininity, and creativity in every collection. Employees are encouraged to embody these values, contributing to a culture of radical creation and exceptional craftsmanship.

1. Warmly welcome and engage each client upon arrival, adhering to the brand's esteemed codes.
2. Customize the client experience based on individual profiles, including VIPs and families.
3. Manage appointment schedules and VIP client visit requests in collaboration with marketing teams.
4. Maintain close relationships with concierge services and luxury hotels.
5. Guide clients appropriately based on their visit purpose, ensuring seamless handover to sales teams.
6. Support sales teams daily to enhance operational services while maintaining an environment of excellence.
7. Address unforeseen issues and provide tailored responses to client requests.
8. Identify areas for improvement and propose innovative ideas to enhance client experience.
9. Collaborate with headquarters to develop future strategies for French-style hospitality.
10. Participate in boutique client events and maintain connections with Haute Couture and Place Vendôme for cross-appointments.
11. Lead a team of Client Welcome Hosts, ensuring alignment with the brand's strategy.
12. Optimize team schedules to enhance client reception based on traffic.
13. Coach and motivate the team to achieve the highest level of client experience.
14. Participate in recruitment and integration of new team members.
15. Co-develop the competency framework for the role of Client Welcome Host.
16. Manage and animate sales teams in the absence of sales managers.
17. Contribute to client experience optimization by developing dedicated action plans with marketing and learning teams.
18. Ensure implementation and adherence to Boutique procedures and Charter.
19. Prepare and manage morning briefings.

1. Significant experience in Retail or Hospitality.
2. Proven ability to manage and support a team.
3. Reliability, agility, and a strong sense of service and leadership.
4. Proactive, curious, and innovative mindset.
5. Excellent interpersonal skills and strong memory.
6. Adaptability to changing situations and environments.
7. Sensitivity to fashion and intercultural openness.
8. Fluent in English.

1. Leadership and team management.
2. Client relationship management.
3. Strategic planning and execution.
4. Problem-solving and adaptability.
5. Interpersonal communication.
6. Cultural sensitivity and awareness.

Significant experience in retail or hospitality management is required.

Chanel values diversity in all its forms and offers a dynamic and inclusive work environment. Employees are part of a prestigious brand that values creativity and excellence.

Chanel fosters a culture of creativity, diversity, and excellence. The brand values the unique contributions of each team member and encourages a collaborative and innovative work environment. Employees are part of a legacy that celebrates individuality and the art of fashion.