Chanel Client Experience & CRM Clienteling Assistant

Paris • France

Tuesday, July 29, 2025

Chanel, a prestigious name in the luxury fashion industry, is renowned for its timeless elegance and innovative spirit. As part of the Chanel Fragrance & Beauty Europe Marketing Department, employees are immersed in a culture that values creativity, excellence, and a commitment to delivering exceptional client experiences. Chanel, under the umbrella of its parent company, is a leader in the global luxury market, offering unparalleled opportunities for professional growth and development.

1. Contribute to the development and performance monitoring of omnichannel client experiences across retail, wholesale, and e-business channels in European markets.
2. Assist in the orchestration of Fragrance & Beauty services, including skincare cabins, digital in-store experiences, and boutique events.
3. Participate in defining and implementing Chanel's Fragrance & Beauty clienteling culture across Europe, including the development of the Clienteling App.
4. Collaborate closely with European markets, global teams, and regional digital teams to enhance client engagement and loyalty.
5. Lead competitive landscape assessments to drive continuous improvements in client experience and CRM clienteling.
6. Develop internal communication tools and animate the clienteling community within markets.

1. Proficiency in operational tasks with strong project management skills.
2. Client-centric and retail-centric mindset.
3. Curiosity and interest in client experience and digital topics.
4. Analytical mind with deductive skills.
5. Proficiency in English and French; knowledge of Salesforce is a plus.

1. Project management
2. Client engagement
3. Digital marketing
4. Analytical thinking
5. Communication and interpersonal skills
6. Bilingual proficiency in English and French

Experience in a client-centric or retail-centric role, preferably within the luxury sector, with exposure to digital and omnichannel strategies.

Bachelor's degree in Marketing, Business Administration, or a related field.

Opportunities for professional growth in global, regional, or local marketing, client experience, CRM, and retail teams. Exposure to 360-degree expertise in Europe, enhancing credibility and legitimacy. Development of leadership and influence skills in a demanding environment.

Chanel fosters an inclusive culture that values personal growth and collective progress. The company believes in the uniqueness of each individual, enhancing the diversity and effectiveness of its teams. Employees are encouraged to bring their perspectives, experiences, and potential to contribute to Chanel's legacy of luxury and innovation.