Chanel Client Experience and CRM Clienteling Assistant

Paris

Wednesday, January 8, 2025

Chanel is a leading luxury fashion brand known for its timeless elegance and innovative designs. With a strong presence in the fragrance and beauty sector, Chanel is committed to delivering exceptional client experiences across various distribution channels in European markets.

1. Contribute to the development and monitoring of omnichannel client experiences in European markets.
2. Assist in the orchestration of Fragrance & Beauty services, including skincare cabins and digital in-store experiences.
3. Participate in defining and implementing Chanel's Clienteling culture in Europe.
4. Collaborate with European and global teams to enhance client engagement and loyalty.
5. Support the development and evolution of the Chanel Clienteling App.
6. Conduct competitive intelligence and monitor key performance indicators.

1. Proficiency in operational tasks with strong project management skills.
2. Client-centric and retail-centric mindset.
3. Curiosity and interest in client experience and digital topics.
4. Analytical mind with deductive skills.
5. Fluency in English and French.

1. Project management
2. Client engagement
3. Communication
4. Analytical skills
5. Proficiency in Microsoft Office
6. Knowledge of Salesforce (preferred)

Experience in a collaborative, dynamic, and international environment is preferred.

Opportunities for learning and understanding regional marketing roles.Exposure to Europe 360 expertises for career growth.Development of leadership and influence skills.Insight into Chanel's unique luxury know-how.

Chanel fosters an inclusive culture that nurtures personal growth and values diversity. The company encourages collaboration and innovation in a demanding yet rewarding environment. The role is based in Paris, a hub of fashion and luxury.