Chanel Client Engagement Manager

Brussels • Belgium

Thursday, April 24, 2025

Chanel, a prestigious name in the luxury fashion industry, is renowned for its timeless elegance and innovative designs. As part of a global conglomerate, Chanel offers a dynamic and inclusive work environment that fosters personal growth and professional development. The brand's commitment to excellence extends to its employees, providing a platform for creativity and collaboration.

1. Maximize sales and enhance Chanel's visibility with customers and sales points.
2. Manage and nurture existing customer relationships while motivating store teams of clients.
3. Support and strengthen wholesale partnerships with enthusiasm and commercial acumen.
4. Optimize brand presentation through effective merchandising and compliance.
5. Inform and train customers on new products and innovations.
6. Serve as the main contact for clients, addressing questions and resolving issues proactively.
7. Identify commercial opportunities by staying informed on market trends and customer needs.
8. Prepare and execute promotional activities in collaboration with clients.

1. Higher professional education level with a completed commercial, retail, or beauty-related education.
2. Full-time availability with flexibility to work according to wholesale partners' hours, focusing on commercial days.
3. Residence in or near Brussels with a valid driving license B.
4. Fluency in French, Dutch, and English, both spoken and written.

1. Strong commercial drive and customer orientation.
2. Energetic, independent, and entrepreneurial mindset.
3. Proficiency in Outlook, Word, PowerPoint, Excel, and Power BI.
4. Excellent communication and interpersonal skills.

Demonstrated experience in luxury makeup, skincare, perfume, and fashion industries.

Higher professional education in a relevant field.

Chanel offers a supportive work environment that encourages personal growth and professional development, fostering a culture of inclusivity and diversity.

Chanel is dedicated to cultivating an inclusive culture that values diversity, personal growth, and collective progress. The brand believes in the uniqueness of each individual, enhancing the diversity and effectiveness of its teams.