Chanel Client Care Advisor

Singapore • Singapore

Friday, July 18, 2025

Chanel, a quintessential luxury brand, is renowned for its timeless elegance and innovative fashion. As part of a global luxury conglomerate, Chanel is committed to delivering an unparalleled client experience, extending its legacy of sophistication and excellence beyond the boutique environment. The brand's dedication to quality and client satisfaction is reflected in its robust Client Care team, which plays a pivotal role in maintaining Chanel's esteemed reputation.

1. Serve as the primary point of contact for client inquiries and needs, handling cases independently and ensuring service standards are met.
2. Proactively resolve client issues, delivering a differentiated experience at every touchpoint.
3. Engage clients to build long-term relationships, prioritizing client satisfaction as a core service value.
4. Demonstrate comprehensive knowledge of Chanel's products and services to address daily inquiries effectively.
5. Assess and resolve client issues in accordance with company policies, preparing handling proposals for complex cases.
6. Foster strong relationships with boutiques to ensure seamless and consistent client experiences.
7. Simplify the client servicing experience through guided navigation, troubleshooting, and personalized assistance.
8. Ensure clear and accurate handover or escalation of cases to respective functional teams.
9. Assist internal teams by acting as an official communication channel for outbound client engagements.

1. Demonstrated experience in client care with the ability to address client needs and resolve issues independently.
2. Proven interpersonal and communication skills with the ability to engage clients and build strong relationships.
3. Positive attitude, empathy, and resilience in addressing client queries and needs.
4. Adaptability to various circumstances, with creative problem-solving and quick-thinking abilities.

1. Excellent interpersonal and communication skills
2. Strong problem-solving abilities
3. Ability to work independently and collaboratively
4. Proficiency in navigating various systems and channels
5. Client-centric mindset

Previous experience in a client care or customer service role within the luxury sector is preferred.

Chanel offers career and developmental opportunities aligned with personal aspirations, exposure to a comprehensive client care operations environment, and access to advanced platforms and technologies.

Chanel fosters an inclusive culture that nurtures personal growth and collective progress. The brand values the uniqueness of each individual, enhancing team diversity and effectiveness, and encourages continuous self-improvement and development.