Chanel Client Care Advisor

Chanel, a distinguished name in the luxury fashion industry, is renowned for its timeless elegance and innovative spirit. As part of the global luxury conglomerate, Chanel offers unparalleled opportunities for career growth and development, fostering an environment where creativity and excellence thrive.

1. Serve as the primary point of contact for client inquiries and needs, ensuring a seamless and exceptional Chanel experience.
2. Provide comprehensive product advisory and client services across all communication channels.
3. Collaborate with internal stakeholders, including boutique staff and functional teams, to address client needs effectively.
4. Support seasonal outbound outreach initiatives by proactively contacting clients with updates, exclusive offers, and invitations.
5. Engage clients to build long-term relationships, prioritizing client satisfaction as a core service value.
6. Demonstrate in-depth knowledge of Chanel's products and services to address general inquiries.
7. Facilitate a simplified service experience through guided navigation, troubleshooting, and personalized assistance.
8. Ensure accurate handover or escalation of cases to the appropriate functional teams, delivering precise data and insights.
9. Assist internal teams by acting as a communication channel for outbound client engagements, such as events and campaigns.

1. University degree in a related field.
2. Demonstrated experience in customer care with a proactive approach to addressing client needs and resolving issues.

1. Strong interpersonal skills with the ability to engage and build relationships with clients and internal teams.
2. Proficiency in Thai and English communication, both spoken and written, with a TOEIC score of 700 or above being advantageous.
3. Positive attitude, empathy, and resilience in handling client queries and needs.
4. Growth mindset with self-motivation and a commitment to continuous self-improvement.

Previous experience in customer service, call center, or client experience roles, preferably within the retail or hospitality industry.

University degree in a related field.

Competitive compensation and benefits package.

Ongoing training and development, a supportive team environment, and the opportunity to work with a globally recognized luxury brand.

Chanel is committed to fostering an inclusive culture that nurtures personal growth and contributes to collective progress. The company values the uniqueness of each individual, enhancing the diversity and effectiveness of its teams. Chanel encourages applications from diverse backgrounds to enrich its workforce with varied perspectives and experiences.