Chanel Client Care Advisor

Piscataway, NJ

Friday, January 3, 2025

Chanel is a private company dedicated to creating an inclusive culture that nurtures personal growth and collective progress. The company values diversity and believes in the uniqueness of each individual to enhance team effectiveness. Chanel offers a unique work environment where employees are encouraged to understand the brand, the business, and motivations to unlock growth possibilities.

1. Uphold the highest standards of luxury service in all client interactions.
2. Cultivate strong, personalized relationships with clients through proactive communication.
3. Develop a deep understanding of Chanel’s products, materials, and craftsmanship.
4. Address client inquiries and concerns with a solutions-oriented approach.
5. Liaise with boutiques to enhance the customer experience and ensure seamless service.
6. Assist clients with online purchases and order inquiries.
7. Proactively bring forward trends and insights to enhance the customer experience.
8. Foster personal and professional growth through feedback and coaching.

1. Minimum 3 years in a related role.

1. Empathy and customer-centric approach.
2. Excellent verbal and written communication.
3. Problem-solving skills with a proactive mindset.
4. Flexibility and resilience in challenging situations.
5. Team-oriented mindset.
6. Proficiency in CRM systems and call routing.

2-3 years of experience in a related role.

The anticipated base salary range for this position is $49,900-$61,000. Other forms of variable pay may include bonus potential, benefits, and/or perks.

Wellbeing resources including paid time off for wellbeing and a Wellbeing fund.Family and caregiving benefits including parental leave and fertility support.Generous paid time off policies.401K and other incentives.Robust healthcare offerings including medical, dental, and vision.Life insurance and disability coverage.

Chanel promotes a diverse and inclusive culture, fostering respect, empathy, and dignity for all. The company encourages employees to engage with the community and supports sustainability efforts. The workplace is collaborative, offering opportunities for personal growth and development.