Chanel Client Care Advisor

Piscataway • USA

Friday, January 3, 2025

Chanel, a prestigious name in the luxury fashion industry, is renowned for its commitment to excellence and innovation. As part of a global conglomerate, Chanel offers a unique work environment that fosters personal and professional growth. The brand is dedicated to creating an inclusive culture that values diversity and encourages employees to reach their full potential.

1. Uphold the highest standards of luxury service in all client interactions.
2. Cultivate strong, personalized relationships with clients through proactive communication.
3. Develop a deep understanding of Chanel’s products, materials, and craftsmanship.
4. Address client inquiries and concerns with a solutions-oriented approach.
5. Collaborate with boutiques to enhance the customer experience.
6. Assist clients with online purchases and resolve e-commerce issues.
7. Showcase technological proficiency to optimize client engagement.

1. Minimum 3 years of experience in a related role.
2. Strong ability to empathize with clients and ensure a customer-centric approach.
3. Excellent verbal and written communication skills.
4. Demonstrated problem-solving skills with a proactive mindset.
5. Flexibility to adapt to changing scenarios and resilience in challenging situations.

1. Proficiency in CRM systems and call routing tools.
2. Team-oriented mindset with a collaborative approach.
3. Positive and enthusiastic attitude.
4. Tech-savvy with the ability to navigate various systems and tools.

2-3 years of experience in a related role.

The anticipated base salary range for this position is $49,900-$61,000. Additional variable pay and bonus potential may be offered.

Chanel offers comprehensive wellbeing resources, family and caregiving benefits, generous paid time off, 401K, robust healthcare offerings, life insurance, and more.

Chanel is committed to fostering a diverse and inclusive workplace where employees can thrive. The company supports personal growth, community engagement, and sustainability initiatives, encouraging employees to contribute to and learn from their communities.