Chanel Client Care Advisor

Piscataway • USA

Wednesday, May 14, 2025

Chanel, a prestigious name in luxury fashion, is renowned for its timeless elegance and commitment to excellence. As part of a global conglomerate, Chanel offers a unique work environment that fosters personal and professional growth. The company is dedicated to diversity and inclusion, believing that a diverse workforce enhances the creativity and effectiveness of its teams. Chanel is committed to nurturing talent and providing opportunities for employees to thrive in a supportive and dynamic setting.

1. Uphold the highest standards of luxury service, ensuring every client interaction reflects Chanel's commitment to excellence.
2. Cultivate strong, personalized relationships with clients through proactive communication and attentiveness.
3. Develop a deep understanding of Chanel’s products, materials, and craftsmanship to provide accurate and valuable information to clients.
4. Address client inquiries, concerns, and feedback with a solutions-oriented approach, collaborating with other departments for timely resolution.
5. Liaise with boutiques to enhance the customer experience and foster a seamless connection between online and in-store services.
6. Assist clients with online purchases, order inquiries, and returns, ensuring a seamless e-commerce experience.
7. Proactively bring forward trends and insights to enhance the customer experience and optimize efficiency.
8. Foster personal and professional growth by being open to feedback and coaching from peers and leadership.

1. Minimum 1 year of experience in a related role

1. Strong ability to empathize with clients, ensuring a customer-centric approach in all interactions.
2. Excellent verbal and written communication skills.
3. Demonstrated problem-solving skills with a proactive mindset.
4. Flexibility to adapt to changing scenarios and resilience to handle challenging situations with composure.
5. Team-oriented mindset, thriving in a collaborative environment.
6. Proficiency in utilizing CRM systems, call routing, and other relevant tools for efficient client engagement.
7. Positive and enthusiastic attitude, contributing to a supportive work environment.

Minimum 1 year in a related role, preferably in a luxury or customer service environment.

The anticipated base salary range for this position is $49,900-$61,000. Compensation includes bonus potential and other variable pay.

Chanel offers comprehensive benefits including wellbeing resources, family and caregiving benefits, generous paid time off, 401K, pension, robust healthcare offerings, and more. Employees are encouraged to participate in volunteer opportunities and benefit from career and leadership development programs.

Chanel is committed to creating an inclusive culture that nurtures personal growth and collective progress. The company values diversity, empathy, and dignity for all, fostering a supportive environment where employees can thrive. Chanel encourages employees to engage with their communities and supports sustainability efforts in line with global climate goals.