Chanel Client Care Advisor

Piscataway • USA

Wednesday, February 19, 2025

Chanel, a prestigious name in luxury fashion, is renowned for its timeless elegance and innovative designs. As part of the larger Chanel family, employees are immersed in a culture that values diversity, personal growth, and a commitment to excellence. The brand is dedicated to fostering an inclusive environment where each individual's unique perspective contributes to the collective success of the team.

1. Uphold luxury service standards, ensuring every client interaction reflects Chanel's commitment to excellence.
2. Cultivate personalized client relationships through proactive communication and attentiveness.
3. Develop a deep understanding of Chanel’s products, materials, and craftsmanship to provide accurate information to clients.
4. Address client inquiries and concerns with a solutions-oriented approach, collaborating with other departments for timely resolution.
5. Liaise with boutiques to enhance the customer experience and ensure a seamless connection between online and in-store services.
6. Assist clients with online purchases, order inquiries, and returns to ensure a seamless e-commerce experience.
7. Proactively bring forward trends and insights to enhance the customer experience.
8. Showcase technological proficiency in navigating systems and tools to optimize efficiency.
9. Be open to feedback and coaching, actively seeking opportunities for personal and professional growth.

1. Minimum 1 year of experience in a related role

1. Strong empathy and customer-centric approach in all interactions
2. Excellent verbal and written communication skills
3. Demonstrated problem-solving skills with a proactive mindset
4. Flexibility and resilience in handling challenging situations
5. Team-oriented mindset, thriving in a collaborative environment
6. Proficiency in utilizing CRM systems and other relevant tools
7. Positive and enthusiastic attitude contributing to a supportive work environment

Minimum 1 year in a related role, preferably within a luxury or customer service environment.

The anticipated base salary range for this position is $49,900-$61,000. Additional components may include bonus potential, benefits, and/or perks.

Comprehensive wellbeing resources, generous paid time off policies, 401K, pension, robust healthcare offerings, life insurance, and various employee assistance programs.

Chanel is committed to creating a work environment that encourages personal and professional growth. The company values diversity and inclusion, fostering respect and empathy among its employees. Chanel supports community engagement and sustainability initiatives, encouraging employees to contribute to these efforts. The brand also invests in arts and culture, supporting various programs and institutions globally.