Chanel Client Care Advisor

Hong Kong • China

Tuesday, September 23, 2025

Chanel, a paragon of luxury fashion, is renowned for its timeless elegance and innovative spirit. As part of the global luxury conglomerate, Chanel is committed to delivering unparalleled experiences to its clients. The brand's dedication to excellence extends beyond its iconic products to encompass a holistic approach to client care, ensuring that every interaction reflects the brand's storied heritage and commitment to quality.

1. Serve as the primary point of contact for client inquiries and needs, independently managing cases with a focus on delivering a differentiated experience.
2. Proactively resolve issues while maintaining service standards and enhancing client satisfaction.
3. Demonstrate comprehensive knowledge of Chanel’s products and services to address daily inquiries effectively.
4. Collaborate with boutiques and internal teams to ensure seamless operations and consistent client experiences.
5. Facilitate case discussions with Client Care Experts for complex issues requiring consultation.
6. Support clients through guided navigation, troubleshooting, and personalized assistance, contributing to advanced service offerings.
7. Ensure accurate handover or escalation of cases to relevant functional teams, providing concise client insights.
8. Act as a communication channel for outbound client engagements, such as events and campaigns.

1. Proven experience in client care with the ability to address client needs and resolve issues independently.
2. Strong interpersonal and communication skills, capable of engaging clients and building robust relationships.
3. Positive attitude, empathy, and resilience in handling client queries and needs.

1. Exceptional client service skills with a focus on luxury experiences.
2. Ability to navigate various systems and channels to capture client insights.
3. Adaptability and creative problem-solving abilities.
4. Growth mindset with self-motivation and a desire for continuous learning.

Demonstrated experience in a client care role, preferably within the luxury sector, with a track record of independently resolving client issues and enhancing client satisfaction.

Chanel offers opportunities for career growth and development within a dynamic business environment. Employees gain exposure to comprehensive client care operations and cutting-edge platforms and technologies. The company fosters an inclusive culture that supports personal growth and values the unique contributions of each team member.

Chanel is dedicated to cultivating an inclusive workplace culture that emphasizes personal growth and collective progress. The company values diversity and encourages applications from individuals who can bring unique perspectives and experiences to the team. Chanel's culture is rooted in client-centricity, co-creation, and agility, providing a supportive environment for professional development.