Chanel Client and Digital Manager

Geneva • Switzerland

Friday, May 23, 2025

Chanel, a globally renowned luxury brand, is part of a prestigious lineage of fashion houses that epitomize elegance and sophistication. As an employer, Chanel offers an environment where creativity and excellence are at the forefront, providing opportunities to work with some of the most talented professionals in the industry.

1. Define and implement the annual clienteling plan based on regional strategy.
2. Set and monitor individual clienteling objectives for sales associates in collaboration with Boutique Deputy Managers.
3. Analyze clienteling activities using Salesforce and internal reports.
4. Facilitate a community of sales associates by sharing best practices and serving as the business contact for clienteling tool evolution.
5. Execute gift and edition strategy and provide feedback to the division.
6. Collaborate with the events team to define and implement event invitation strategies.
7. Update and implement the 360° client communication calendar.
8. Coordinate 1-to-many communications with the regional digital team.
9. Conduct CRM analyses to identify improvement areas and provide markets with relevant information.
10. Develop an annual calendar of experiences for high-end clients.
11. Coordinate arrangements for high-end clients attending international events.
12. Manage the Ultimate platform and digital projects for high-end clients.
13. Collaborate with the regional digital team to optimize the drive-to-store strategy for Watches and Fine Jewelry.
14. Manage online visibility for wholesale partner websites.
15. Implement digital tools in WFJ boutiques and ensure their adoption by the sales team.

1. Proven experience in CRM and client engagement.
2. Experience in the luxury retail sector is advantageous.

1. Strong analytical skills and attention to detail.
2. Results-oriented mindset.
3. Proficiency in French and English.
4. Ability to manage multiple tasks independently.

Proven experience in CRM and client engagement, with a preference for experience in the luxury retail sector.

Chanel offers a dynamic and cohesive team environment, operational excellence, and the opportunity to work within the prestigious Watches and Fine Jewelry division.

Chanel fosters a culture deeply rooted in the heritage and history of the brand, emphasizing operational excellence and a dynamic team spirit. Employees are inspired by the world of Watches and Fine Jewelry and are driven to achieve their objectives in a supportive and innovative environment.