Chanel Change and Rollout Manager

Paris • France

Wednesday, August 6, 2025

Chanel, a beacon of luxury and elegance, is renowned for its exquisite creations spanning Haute Couture, Prêt-à-Porter, leather goods, accessories, eyewear, perfumes, cosmetics, skincare, jewelry, and watches. Founded by Gabrielle Chanel, the brand embodies ultimate luxury and exceptional craftsmanship. Chanel is committed to innovation and excellence, with a rich history of acquiring specialized suppliers and artisans, many of whom are housed at the 19M in Paris. As an employer, Chanel values creativity, diversity, and the unique contributions of each individual, fostering a dynamic and inclusive work environment.

1. Define, lead, and ensure the application of ITIL-based change management processes across all systems, including digital, legacy, and infrastructure.
2. Orchestrate the Change Advisory Board (CAB), qualifying, prioritizing, and assessing the impact of change requests.
3. Establish performance indicators and provide regular reporting to management and stakeholders.
4. Adapt and evolve change processes to facilitate secure, continuous delivery for applications with CI/CD pipelines.
5. Collaborate with DevOps, Software Factory, and QA teams to ensure automation, traceability, and compliance of continuous deployments.
6. Support legacy systems teams in adapting change management processes to anticipate, plan, and secure application evolution impacts.
7. Define testing, validation, and deployment strategies tailored to the criticality and complexity of legacy environments.
8. Develop and evolve methodological frameworks for managing environments and planning application deployments across regions and markets.
9. Assist project and technical teams in planning, coordinating, and executing deployments considering local constraints.
10. Ensure synchronization of multi-domain deployments and effective communication with stakeholders.
11. Train and support Business, IT, and Operations teams in adopting change and deployment frameworks.
12. Champion continuous improvement of change and deployment processes, facilitating feedback and proposing optimization strategies.

1. Minimum of 8 years of experience in IT change management (ITIL) and application deployment management, preferably in international, complex, and hybrid environments.
2. Proficiency in ITIL practices (certification preferred), release management processes, and change management tools (ServiceNow, Jira, etc.).
3. Strong understanding of modern CI/CD environments, DevOps challenges, and legacy/proprietary systems specifics.
4. Experience in cross-functional coordination, committee facilitation, crisis management, and multi-stakeholder communication.
5. Fluency in English is essential for collaboration with international teams and markets.

1. Leadership and the ability to inspire and unite teams around controlled change culture.
2. Meticulous attention to detail and a methodical approach to problem-solving.
3. Excellent communication and interpersonal skills.
4. Strong organizational and project management skills.
5. Ability to work in a fast-paced, dynamic environment.

A minimum of 8 years in IT change management and application deployment management in international, complex, and hybrid environments.

ITIL certification preferred.

Chanel offers a dynamic environment that cultivates excellence while promoting personal growth and development. Employees have access to multiple career advancement opportunities within a company that values individuality and diversity.

Chanel is dedicated to the ultimate luxury and exceptional craftsmanship, placing creativity at the heart of its core values. The company fosters a multicultural and innovative environment, encouraging the personal and professional growth of its employees. Chanel values diversity and is committed to treating all candidates equitably.