Chanel Care & Repair Advisor

North York • Canada

Thursday, July 3, 2025

Chanel, a distinguished name in luxury fashion, is renowned for its timeless elegance and commitment to superior craftsmanship. As part of the broader Chanel family, employees are immersed in a culture that values innovation, creativity, and excellence. Chanel Canada ULC, a subsidiary of the global brand, offers a dynamic and inclusive workplace where diverse talents are celebrated and nurtured.

1. Provide an elevated client experience by welcoming clients into the Care & Repair space, understanding their needs, and guiding them through tailored repair solutions.
2. Ensure timely and accurate completion of all CASS administration, adhering to Boutique/Department store procedures and policies.
3. Diagnose the reason for product returns and provide appropriate solutions.
4. Perform express repairs and minor technical repairs on leather goods and costume jewelry according to company repair standards.
5. Manage all spare part orders and inventory for the boutique.
6. Establish and maintain strong customer relationships by responding promptly and appropriately.
7. Deliver training to Fashion Advisors on CASS and CHANEL & Moi philosophy.
8. Conduct regular audits, share insights on quality issues, and liaise with the Boutique Management team to address client concerns with empathy.
9. Develop and maintain expert standards of product knowledge, ensuring tailored solutions for each unique client need.
10. Plan daily tasks with care and actively participate in team meetings to contribute to shared goals.

1. Strong communication skills with an outgoing and approachable demeanor.
2. Exceptional attention to detail and a problem-solving mindset.
3. Genuine passion for craftsmanship and an interest in luxury clientelling.
4. Solid understanding of luxury leather goods, costume jewelry, and RTW garments, or a strong willingness to learn.
5. Confidence in using technology to streamline processes and manage workflows.
6. Proactive attitude with the ability to collaborate effectively and contribute ideas to the team.
7. Empathy, active listening, and a client-first mindset.
8. Positive, open mindset and flexibility in adapting to changing priorities.
9. Strong organizational skills with the ability to plan tasks efficiently and meet deadlines.

Experience in luxury retail or a similar client-facing role is preferred.

A meaningful role in enhancing the Care & Repair experience, ensuring every client interaction reflects the values and vision of Chanel. A dynamic environment that nurtures curiosity, creativity, and long-term personal and professional development. The opportunity to be part of an inclusive team that values diverse talents, perspectives, and contributions.

Chanel is dedicated to fostering an inclusive culture that nurtures personal growth and contributes to collective progress. The brand believes in the uniqueness of each individual, enhancing the diversity, complementarity, and effectiveness of its teams. Chanel is committed to creating an environment that celebrates collaboration, craftsmanship, and innovation.